Christina Cantrell
Hollister, CA *****
***********@*****.***
Professional Summary
To find a rewarding position helping customers where I can utilize my skills, expand my experience, and provide excellent customer service for my employer. Work Experience
Cashier Receptionist
Kaiser Permanente-Gilroy, CA
June 2023 to Present
Reception check-In, Check-out. Greet & assist patients. Follow appropriate patient registration. Working knowledge of Health Plan coverage types. Determine patients membership/benefits. Create accounts. Capture worker's compensation data. Manage electronic in-baskets. Collect copays & fees. Initiate & complete required forms for all appointments. Tracking referrals. Communicate with clinical staff. Cash handling, Reconciliation & deposits. Report discrepancies. Answer heavy telephones. Complete contact lens orders. Ability to read and follow instructions. Detail oriented. Professional phone etiquette. Excellent customer service for over 30 years.
Ambulance Clerk
Kaiser Permanente-San Jose, CA
April 2017 to June 2023
Set up ambulance transport for N. California, Stat emergent CCT, ALS, BLS, Answer multiple phone lines, Excellent customer service.
Teleservice Representative
Kaiser Permanente-San Jose, CA
May 2016 to January 2017
Responsibilities
Answering multiple phone lines, High level of patient interaction, transfer phone lines to appropriate departments.
Cahier/Receptionist
Kaiser Permanente-Campbell, CA
October 2015 to May 2016
Responsibilities
Knowledge of Medicare/Medical/HMO/PPO insurance, Verify Insurance, Collect copays, Check in registration, Schedule/Reschedule appointments.
Skills Used
Healthy Connect/Epic.
Patient Service Representative II
University HealthCare Alliance-Los Gatos, CA
April 2015 to October 2015
Responsibilities
Answer multiple phone lines, Knowledge of all insurance plans, collect copays, verify eligibility, CPT- codes, ICD-9 codes.
Front Office Administrative Assistant
San Jose Nephrology-San Jose, CA
April 2014 to April 2015
Manage front office. Schedule appointments. Answer multiple phone lines. Pull charts. Collect copays. Knowledge of all insurance plans. Prepare charts. Data entry. Patient check in-registration. Customer service. Authorizations. Refer patients too other Dr's. Patient Service Representative
Palo Alto Medical Foundation-Santa Clara, CA
October 2007 to September 2013
Answer a high call volume of phones lines
Confirming appointments
Scheduling/Rescheduling appointments
Excellent Customer Service
Collecting Co-pays
Knowledge of all Insurance plans
Medical Terminology
Work Independently
Register Patients
Pediatric experience
Supervisor
Palo Alto Medical Foundation-Santa Clara, CA
2000 to 2007
Worked closely with the Manager and assisted adequate staffing Assisted the manager with financial resources including supplies, repairs, labor and expense and operational budgets
Monitored and documented employee performances and assisted with coaching employees Assisted with Performance evaluations
Approved all time off/Vacation requests
Communicates problems with the manager and implemented solutions Work Independently
Train Staff
Ordering Supplies
Manages concerns/Follow up
Excellent Customer Service
Medical Assistant for FM/IM Dept
Account Specialist
Palo Alto Medical Foundation-Palo Alto, CA
1997 to 2000
Knowledge of PPO/HMO and all insurance plans
Insurance Verification and Eligibility
Patient Co-pays
Work Independently
Excellent Customer Service
High degree of patient interaction
Manage appointment scheduling
High call volume
Knowledge of ICD-9 codes/CPT
Education
High school or equivalent
Skills
• Leadership
• Customer service (10+ years)
• Epic, IDX, Citrix, PCS, Outlook, Practice Fusion,PARRS, Healthconnect
• Mentoring
• Organizational skills
• Conflict management
• Microsoft Office
• Medical Scheduling
• Medical office experience
• Communication skills
• Multi-line Phone Systems
• Recruiting
• Moving
Certifications and Licenses
Medical Assistant Certification
January 2001 to June 2001
Medical Assistant Certification at the Central County of Occupational School Additional Information
References
Sylvia Reynoso 831-***-****
Kaia Adams 408-***-****
Crystal Rocha 408-***-****