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Customer Service Representative

Location:
Hollister, CA, 95023
Salary:
25.00
Posted:
October 16, 2025

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Resume:

Christina Cantrell

Hollister, CA *****

***********@*****.***

831-***-****

Professional Summary

To find a rewarding position helping customers where I can utilize my skills, expand my experience, and provide excellent customer service for my employer. Work Experience

Cashier Receptionist

Kaiser Permanente-Gilroy, CA

June 2023 to Present

Reception check-In, Check-out. Greet & assist patients. Follow appropriate patient registration. Working knowledge of Health Plan coverage types. Determine patients membership/benefits. Create accounts. Capture worker's compensation data. Manage electronic in-baskets. Collect copays & fees. Initiate & complete required forms for all appointments. Tracking referrals. Communicate with clinical staff. Cash handling, Reconciliation & deposits. Report discrepancies. Answer heavy telephones. Complete contact lens orders. Ability to read and follow instructions. Detail oriented. Professional phone etiquette. Excellent customer service for over 30 years.

Ambulance Clerk

Kaiser Permanente-San Jose, CA

April 2017 to June 2023

Set up ambulance transport for N. California, Stat emergent CCT, ALS, BLS, Answer multiple phone lines, Excellent customer service.

Teleservice Representative

Kaiser Permanente-San Jose, CA

May 2016 to January 2017

Responsibilities

Answering multiple phone lines, High level of patient interaction, transfer phone lines to appropriate departments.

Cahier/Receptionist

Kaiser Permanente-Campbell, CA

October 2015 to May 2016

Responsibilities

Knowledge of Medicare/Medical/HMO/PPO insurance, Verify Insurance, Collect copays, Check in registration, Schedule/Reschedule appointments.

Skills Used

Healthy Connect/Epic.

Patient Service Representative II

University HealthCare Alliance-Los Gatos, CA

April 2015 to October 2015

Responsibilities

Answer multiple phone lines, Knowledge of all insurance plans, collect copays, verify eligibility, CPT- codes, ICD-9 codes.

Front Office Administrative Assistant

San Jose Nephrology-San Jose, CA

April 2014 to April 2015

Manage front office. Schedule appointments. Answer multiple phone lines. Pull charts. Collect copays. Knowledge of all insurance plans. Prepare charts. Data entry. Patient check in-registration. Customer service. Authorizations. Refer patients too other Dr's. Patient Service Representative

Palo Alto Medical Foundation-Santa Clara, CA

October 2007 to September 2013

Answer a high call volume of phones lines

Confirming appointments

Scheduling/Rescheduling appointments

Excellent Customer Service

Collecting Co-pays

Knowledge of all Insurance plans

Medical Terminology

Work Independently

Register Patients

Pediatric experience

Supervisor

Palo Alto Medical Foundation-Santa Clara, CA

2000 to 2007

Worked closely with the Manager and assisted adequate staffing Assisted the manager with financial resources including supplies, repairs, labor and expense and operational budgets

Monitored and documented employee performances and assisted with coaching employees Assisted with Performance evaluations

Approved all time off/Vacation requests

Communicates problems with the manager and implemented solutions Work Independently

Train Staff

Ordering Supplies

Manages concerns/Follow up

Excellent Customer Service

Medical Assistant for FM/IM Dept

Account Specialist

Palo Alto Medical Foundation-Palo Alto, CA

1997 to 2000

Knowledge of PPO/HMO and all insurance plans

Insurance Verification and Eligibility

Patient Co-pays

Work Independently

Excellent Customer Service

High degree of patient interaction

Manage appointment scheduling

High call volume

Knowledge of ICD-9 codes/CPT

Education

High school or equivalent

Skills

• Leadership

• Customer service (10+ years)

• Epic, IDX, Citrix, PCS, Outlook, Practice Fusion,PARRS, Healthconnect

• Mentoring

• Organizational skills

• Conflict management

• Microsoft Office

• Medical Scheduling

• Medical office experience

• Communication skills

• Multi-line Phone Systems

• Recruiting

• Moving

Certifications and Licenses

Medical Assistant Certification

January 2001 to June 2001

Medical Assistant Certification at the Central County of Occupational School Additional Information

References

Sylvia Reynoso 831-***-****

Kaia Adams 408-***-****

Crystal Rocha 408-***-****



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