Organizational Effectiveness Leadership Development

SUMMARY

Dynamic detailed and solution-oriented IO Psychologist professional with 10+ years of managing change and improving organizational effectiveness. Skilled at designing communication strategies and executing organizational development and effectiveness initiatives, with a proven track record of enhancing employee engagement through developing organizational leadership. Successfully developed organizational health plans used to solve complex technical and business concerns and drive impactful change through fostering a culture of continuous improvement.

PROFESSIONAL EXPERIENCE

UNITY CONSULTING & CONTRACTING, Inc., Aug 2015 – Present

Industrial Organizational Psychologist

Client: The Way Transportation Grandview, MO Jan 2025 –August 2025

Scrutinized the organization’s process for hiring, on-boarding, communication and operational processes and procedures, to improve overall organizational effectiveness.

Engineered and executed a comprehensive company change strategy along with a communication plan

Optimized organizational effectiveness scorecards for: leadership development, learning and training initiatives, and performance management

Client: Henry National Transportation Grandview, MO Oct 2023 –June 2024

Scrutinized the organization’s process for hiring, on-boarding, communication and operational processes and procedures, to improve overall organizational effectiveness.

Developed and delivered organizational health status report to leadership weekly

Engineered and executed a comprehensive company change strategy along with a communication plan

Formulated and established new mission and vision statements that aligns with the organization’s goals

Optimized organizational effectiveness scorecards for: leadership development, learning and training initiatives, and performance management

Client: MOORE & ASSOCIATES, LLC Lenexa, KS Dec 2019 –Sept 2021

Evaluated the organization’s strengths and weaknesses to inform and advise in strategic direction

Coordinated and implemented organizational effectiveness and development strategies that assisted in improving the culture of the law firm

Implemented organizational effectiveness scorecards for performance management, creating KPIs (metrics)

Trained Office Manager on becoming Sharepoint administrator and on utilizing Sharepoint capabilities

Performed detailed SWOT analysis to assess leadership effectiveness and determine readiness for change

Client: Teleperformance N. Lauderdale, FL Jul 2019 – Jan 2020

Advised on navigating change in a fast-paced environment using performance metrics

Assisted leadership in enhancing communication processes for more effective team collaboration

BAE SYSTEMS, Inc.

IT Organizational Change Manager (Remote) Virginia November 2022 – July 2023

Created and maintained comprehensive stakeholder and email distribution lists, communication strategies and training plans

Championed the adoption of a new organizational culture and advocated for the enterprise-wide change from the usage of SKYPE to M365

Engineered and updated SharePoint and microsite communication to enhance information sharing

Collaborated with Governance & Compliance, Engineering and Database teams to create learning and development training videos and quick reference guides to be posted onto SharePoint site

EVERSOURCE ENERGY

IT Organizational Change Management (Remote) Boston, MA September 2021 – July 2022

•Managed the people side of change for Meter Gas Mobility System Operations Department work stream

•Conducted stakeholder and change champion interventions to understand how to best engage employees impacted by the change

•Documented change impact assessments to identify the scope, purpose, reach and timeline of operational changes

•Facilitated change management activities (i.e. townhalls, roadshows in Boston for 3-weeks) to evangelize, inform and educate existing and new employees about upcoming changes

•Developed role mapping documentation to clarify and streamline new role responsibilities

•Formulated communication cadences, ad-hoc communications, and newsletters to effectively articulate new organizational changes and enhance communication and effectiveness

•Collaborated with Training team in the planning, design, and development of training curriculum for new employees to ensure Go-Live success

•Creator of OCM metrics and post Go-Live Hyper-Care support, in Boston (4/2022; for 3-weeks) and remotely, to ensure adoption of change was successful

•Assisted in planning and presenting of Roadshow in Boston (12/2021; for 3-weeks) to evangelize the upcoming changes that were going to impact the Operations Department

DIRECTV/AT&T, El Segundo, CA

Sr. Organizational Change Management Project Manager Sep 2013 – Sep 2017

Executed change management strategies for AT&T and DirecTV to align culture, billing and operating systems

Provided C-Suite Executives with comprehensive weekly project status health reports that relayed the progress and/or issues of all enterprise-wide IT Project Management programs and projects

Identified change impact through facilitating workshops with key stakeholders and senior leadership to implement resistance mitigation strategies

Closed leadership skill gaps by developing, assessing and diagnosing leadership development surveys

AMDOCS, INC. QA / T-MOBILE (Client) Atlanta, GA Aug 2003 – Dec 2012

Sr. Subject Matter Expert (Quality Assurance)

Enhanced team performance and growth by initiating strategic career development metrics

Identified database billing discrepancies through querying T-Mobile database, via creating queries and running canned and ad-hoc SQL queries

Magnified employee performance by creating and facilitating SQL learning-training curriculum, to support business change in QA department

Collaborated with senior management to develop strategic change management initiatives and process improvement methodologies for new Automation processes and procedures

Trainer of trainers (in-person and remotely) for all three Amdocs QA departments (Atlanta, Seattle, India),

Formulated, designed and implemented change management initiatives via creating automated GUI that used UNIX shell scripts to ensure department effectiveness

Developed the job descriptions for new Quality Assurance Analyst positions with HR department

Conducted skill gap analysis of employees and leadership to identify training needs, assess performance

Facilitator of Amdocs, Inc. Morale Committee, which was responsible for collaborating with senior management to enhance IT communication and alignment to organizational goals and objectives

EDUCATION

THE CHICAGO SCHOOL OF PROFESSIONAL PSYCHOLOGY, Los Angeles, CA

Master of Art: Industrial and Organizational Psychology

MERCER UNIVERSITY, Atlanta, GA

Bachelor of Art: Organizational Leadership

CARL SANDBURG COLLEGE, Galesburg, IL

Associate of Science: Marketing

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