Customer Service Logistics Specialist

Ying Gao

848-***-**** ************.**@*****.*** Hoboken, USA 07030

SUMMARY

Having accumulated 13 years of experience managing both international and domestic operations, I possess a comprehensive understanding of freight and shipment planning, order and production coordination, as well as warehouse and inventory management, and customer service. I am confident that my established skills and extensive experience align well with the requirements of the role. I am very enthusiastic about the opportunity to further develop my expertise and make a meaningful contribution to your team's achievements. Efficiency-driven Logistics Specialist offering expertise in intermodal domestic and international transportation, import/export procedures, warehousing operations, and delivery logistics. A critical thinker with a strong analytical mind, and an unwavering commitment to ensuring on-time service. Proven ability to develop optimized solutions that drive profitability within fast-paced environments. Possesses strong written and verbal communication skills, robust analytical abilities, demonstrated leadership strength, and the capacity to collaborate effectively with individuals at all levels of an organization.

SKILLS

Operations management

Import/export requirements knowledge

Principles and organization

Advanced shipment coordinating

Microsoft Outlook

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Advanced user in QuickBooks

Advanced user in Shopify

Advanced user in warehouse system (WMS)

Ability to learn other computer software

EXPERIENCE

Logistics Manager, Parley for the Oceans, August 2020-Current New York, USA

Interface with global logistics partners to coordinate international and domestic shipments Resolve customs delay and import/export requirements for major countries, including China, Canada, Brazil, Maldives, Dominic Republic, Sri Lanka, India Advise on best practices to streamline shipments and reduce costs Track shipping costs, identify and address any potential issues Negotiate discounts rate with shipping accounts and 3PLs to secure the best rates Experience with USPS, UPS, FedEx, DHL, Ocean Freight, Air Freight, LTL or related companies Deal with sample shipments and container shipments for major clients, including Dover Street Market, Chanel, Dior, Moncler, Adidas

Help production team to launch the new product line, including Clean Waves x Parley, Frank Green x Parley water bottles

Negotiate pricing and facilitate initial set up for warehouse in Bergen, NJ Manage the full lifecycle of ecommerce, wholesale, and gift orders, merch request orders, marketing orders, as well as returns and exchanges Enter the order in the shopify and update it into warehouse system or generate pick ticket directly in the warehouse system (WMS)

Create the RMA number and process the return or exchange when necessary Ensure timely payment follow-up for prepaid accounts to facilitate cargo release Create ASN for incoming shipments

Manage EDI requirements for special accounts, including Mr Porter, SSENSE Handle special requests, such as barcode printing and sunglasses tag replacement at the warehouse

Manage all warehouse invoices and reconcile them against actual transactions to ensure accuracy

Coordinate with product manager and over 10 country coordinators monthly to fulfill the merch request orders for their event's needs

Author SOPs for gifting orders, merch request orders, marketing orders Responsible for maintaining accurate inventory levels through bi-weekly updates and quarterly visits to the warehouse in Bergen, NJ

Proactively communicate with the production team when inventory level is low to prevent stockouts

Shipping & Freight

Logistics Manager, CeramSource, Inc, October 2012-March 2022 East Brunswick, USA

Interpret logistics data such as availability, information from bill of landing (ETA, ETD) Process at least 20 sales orders per day and handled administrative functions like bookkeeping, purchasing, tracking and credit applications Confer with vendors and other third parties to schedule average 10 trucking per day to ensure cost efficiency and timely delivery

Track and update cost of moving LTL's and FTL's, implemented strategies of using 3PL's for certain lanes.

Effectively communicate with co-workers and courteously handle customer complaints and took appropriate actions e.g.: issue RMA number and conduct return processing Work with customs broker to file ISF and clear customs entry for imported and exported shipments

Monitor inventory for three warehouses and make sure warehouse capacity is kept at optimal levels through Quick Book

Ensure all financial paperwork was processed and maintained, verifying payment amounts and billing through Quick Book

Shipping/Receiving Documentation Specialist, Logistics Pan American, January 2012-September 2012

Jamaica, USA

Handle high-volume paperwork and collaborate with accounting department to resolve invoicing and shipping issues

Coordinate transportation, managing staff schedules, and organize deliveries to consistently meet customer demands without delays.

Manage customer relations, including handling a high volume of customer calls (over 20 daily), and collaborating effectively with colleagues and external partners to guarantee seamless operations, such as tracking shipments based on specific customer's needs. Book keeping for accounts receivables and accounts payable to ensure the healthy company operation

Well experienced in warehouse, transportation, and consolidation operations Doc representative, American President Lines, January 2010-June 2010 Shanghai, China

Process approximately 100 Bills of Landing daily

Ensure all incoming and outgoing shipment details, inventory records, and accounting documents are updated daily, meticulously identifying any discrepancies in arrival times and invoices

Monitor the progress of shipments using courier and vendor tracking systems. Proactively communicate with colleagues and independently resolve minor logistical issues EDUCATION

Master of Business Administration

Business Administration, University of Dubuque, Dubuque IA December 2011 Human Resource, Business Strategy, Crisis Management, Accounting, Logistics, Supply Chain Management etc.;

Dean's list, MBA Scholarship

Bachelor of Arts

Logistics Management, Shanghai Maritime University, Shanghai China June 2010 Marketing, International Trading, Logistics, Management, Finance, etc.; Two Semesters of Dean's List and Scholarship

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