Customer Service Data Entry
Resume:
Kimberly Allen
Terrell, TX ***** 972-***-****, +1-972-***-****
*********@*****.***
PROFESSIONAL
SUMMARY
Gifted Customer Service Associate working with individuals in need of benefits information and supportive guidance to navigate various systems. Effective at operating within government regulations and strict department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. SKILLS • Documentation abilities
• Regulatory compliance
• Document scanning (10+ years)
• Schedule management
• Inbound and outbound calling
• Customer Service (10+ years)
• Negotiation (10+ years)
• Microsoft Outlook
• Microsoft Office
• Microsoft Powerpoint
• Data Entry
• Budgeting
• Microsoft Excel
• Microsoft Word
• Case management
WORK HISTORY DOCUMENT CONTROL SPECIALIST 03/2024 to CURRENT Continental Electronics Dallas, TX
Maintains document control system and update work instructions, procedures and associated databases.
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• Converts documents from one application to another. Assisted in the development of company policies related to document retention, disposal, and archiving practices.
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DATA ENTRY OPERATOR 08/2023 to 03/2024
United States Immigration Services Irving TX
Increased data accuracy by diligently inputting and verifying information from various sources.
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Ensured data security through adherence to strict confidentiality policies and procedures.
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Processed large volumes of data quickly while adhering to strict formatting guidelines, enhancing overall output quality.
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• Coded and processed applications into required electronic formats. CUSTOMER CARE REPRESENTATIVE 11/2021 to 08/2023
The Reed Group Remote
KA
Support callers by serving as subject matter expert on a variety of leaves of absences such as short-term disability, maternity, and FMLA leave following comprehensive training
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Organize employee records consistently, staying compliant with internal and government requirements
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Responds promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships
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• Identify and expedite priority issues.
• Managed over 50 customer calls per day
CASE MANAGER 01/2020 to 11/2021
Equus Workforce Solutions Plano, TXMay
• Created service plan meeting each client's individualized needs Documented all progress in employment plans, educational activities and workshops in order to maintain updated case records
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Determined clients eligibility and suitability for programs by performing intake interviews
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Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
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Secured housing, medical care and employment for clients by collaborating with various community agencies.
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CLAIMS ASSOCIATE 01/2019 to 12/2019
State Farm Richardson, TX
Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred
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• Conducted annual reviews of existing policies to update information
• Collected and tracked evidence in support of legal processes
• Processed invoices and mailed documentation to clients
• Handled over 50 calls per day to address customer inquiries and concerns Reduced claim resolution time by improving communication between departments and prioritizing urgent cases
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CLERK III 01/2008 to 01/2019
Texas Department Of Dallas
Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files
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Effectively handled office communications while adhering to confidentiality guidelines
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Provided clerical support to 15 company employees by copying, faxing and filing documents
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Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to Tiers database
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• Reviewed records, paperwork and orders for errors and resolved issues with minimal direction
EDUCATION High school diploma or GED Criminal Justice 12/2017 Eastfield College, Mesquite, TX
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