Customer Service General Manager
Resume:
Jennifer Moreno
Holland, TX *****
*******@*****.***
Professional Summary
Outgoing, friendly, cheerful and motivational. Positivity is the key to achieving goals. The customers make the business and are a priority. Believes in delivering high-quality customer service, sharing knowledge to co workers and encouragement of striving for set goals. Knowledgeable about food safety and health standards. Reports to management effectively. Attention to detail with inventory, budgeting and cash control.
I have received multiple awards for highest sales in past 5 years, record breaking sales, health and safety inspections passed with an “A” all received at multiple locations. I will be a great asset to your company. I am eager to learn and grow. Making progress and seeing results is a positive thought I keep in mind on a daily basis.
Willing to relocate to: Temple, TX
Authorized to work in the US for any employer
Work Experience
General Manager
Sonic Drive-In-Jarrell, TX
January 2025 to September 2025
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Developed and implemented strategic plans to drive business growth and increase profitability
• Led a team of 20+ employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Achieved sales targets consistently by implementing targeted promotions and upselling techniques
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
• Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
• Managed and resolved conflicts among team members to maintain a positive work environment
• Streamlined workflow processes resulting in improved productivity
• Increased revenue through the development of new products/services
• Developed comprehensive training programs for new hires ensuring smooth onboarding process
• Implemented performance metrics tracking system that improved accountability and productivity levels
• Mentored and coached employees to develop their skills and advance within the organization Area Manager
Subway-Georgetown, TX
May 2021 to July 2024
• Successfully leading 5-7 restaurant locations monitoring staffing, sales, inventory, financials, goals, budgeting and ensure all standards, product schematics and policies are followed and consistent
• Monitor food cost and labor cost percentages based on each store set goals
• Continuously interview, hire, train new team members as needed in stores.
• Daily pre-inspections for food, safety, state and health department requirements
• Oversee maintenance and repairs by keeping up to date maintenance log
• Assist in shift coverage during an absence
• Educating qualified team members on all tasks pertaining to job description
• Assist in properly training all staff to execute excellent service standards
• Perform various inventory control matters
• Maintains or approves various administrative materials such as time sheets, payroll matters, personnel or accounting materials, safety records
• Bank Deposits, change orders and daily audits completed as needed per store
• Motivate staff during busy shifts, review and respond to customer comments and concerns regarding service
Assistant Manager
Subway-Academy, TX
July 2020 to March 2021
• Greet, communicate and serve all customers
• Open and close store when needed outside of scheduled shift
• Prep all food, ensure no product is not expired, keep store clean, stocked and up to standard per policy
• Assist manager with ordering, inventory, receiving product when needed
• Cash handling, drops and ensuring all money is accounted for daily.
• Bank deposits and change orders made as needed.
Education
High school diploma
Temple High School-Temple, TX
August 1998 to June 2002
Skills
• Phone etiquette
• Store management
• Communication skills
• Merchandising
• Typing
• Technical Proficiency
• Time management (5 years)
• Basic math
• Hospital experience
• Grocery store
• Interviewing
• Food Safety
• Outdoor work
• Microsoft Excel
• Climbing
• Web accessibility
• Retail management
• IT
• Microsoft Word
• Managing budgets in a finance role
• Team motivation (leadership skill)
• Mobile devices
• Shift management
• Microsoft Powerpoint
• Cash register
• Computer skills
• Financial Report Writing
• Budgeting
• Food service
• Marketing
• Store Management Experience
• Supervising experience
• Profit and loss analysis
• Hospitality
• Financial forecasting
• Computer literacy
• OSHA
• Conflict management
• Restaurant experience
• Negotiation
• Food handling
• Direct sales
• Self-direction
• Fast casual experience
• Kitchen equipment maintenance
• Organizational skills
• HACCP
• Employment & labor law
• Profit & Loss
• Strategic planning
• Quality control
• Customer service
• Planograms
• Territory management
• Administrative experience
• Microsoft Office
• Key Performance Indicators
• Customer relationship building
• Sales management
• Project management
• Inventory management
• Microsoft Outlook
• Heavy lifting
• Cash handling
• POS
• Labor Cost Analysis
• Category management
• Call center experience
• Kitchen management
• Order entry
• P&L Management
• Recruiting
• Pricing
• Manufacturing
• Sales
• Leadership
• Food service management
• Complaint handling
• General management
• Front desk
• Senior leadership
• Data entry
• Social media management
• Software troubleshooting
• Succession planning
• Management
• Delivery driver experience
• Classroom experience
• Computer operation
• Assistant manager experience
• Continuous integration
• Restaurant management
• Cleaning
• Cash management
• Cost control
• Product demos
• Team development
• Customer communication
• Staff scheduling
• Case management (4 years)
• Quick service & fast food restaurant
• Team Management
• Upselling
• Profit & loss
• Budget forecasting
• Business planning
• Profit & Loss statement
• Food safety management
• Sanitation procedures
Certifications and Licenses
Food handler manager certification
August 2021 to August 2026
Driver's License
Food Safety Certification
Food Handler Certification
Contact this candidate