Front desk Coordinator for busy Call centers in FL
Resume:
Nicole Leary
Tucson,AZ
******************@*****.***
Professional Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking new career opportunities to expand skills while facilitating company growth and looking for a new family home! Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Real team member! Authorized to work in the US for any employer
Work Experience
Veterinary Technician
Banfield Pet Hospital-Lake Park, FL
March 2024 to Present
• Triaging, admitting, and treating animals under the supervision of a Veterinarian.
• Conducting physical examinations for various-sized patients.
• Administering medications, calculating drug doses, and collecting blood and urine samples.
• Running Lab work on Antech and Idexx Machine
• Handling and restraining animals for different procedures.
• Assisting during surgical procedures, along with Dental procedures.
• Placing IV catheters, sterilizing instruments, and maintaining sterile conditions.
• Monitoring patients after surgery and during the recovery period.
• Doing an overall exam with Veterinarians Temp, BCS, Teeth, ETC.
• Going over Medical Notes and Preventative care with clients
• Cleaning Kennels with Kennisol, along with exam rooms, and the back of the clinic cleaned up.
• Making sure everything is stocked and anything we need to write it down on order sheet
• running X-Rays with another Banfield CVT or Veterinarian. House and Pet Sitter
Hands & Paws-Jupiter, FL
May 2022 to Present
• Fed, watered, walked and exercised dogs or other pets.
• Collected mail and packages for homeowners and stored in secure location.
• Completed regular household maintenance and chores.
• Used strong verbal and written communication skills to convey messages by phone, email or text to homeowners.
• Reported concerns directly to homeowners via phone or text.
• Handled household chores to assist patients and families with cooking, cleaning and laundry.
• Administered medication and medical treatments, following physician orders.
• Identified health scenarios that required more skilled care or knowledge.
• Kept patient health and personal information private and confidential.
• Established positive relationships with dogs and gained their trust, creating a safe and enjoyable walking experience for each furry client
• Provided professional dog walking services, ensuring the physical well-being and exercise needs of clients' dogs were met on a daily basis
• Provided pet sitting services, including feeding, playtime, and companionship, ensuring the well-being and happiness of pets in their own environment
• Administered medications and followed specific care instructions for dogs with special needs or health concerns, ensuring their health and safety
• Maintained open and effective communication with pet owners, providing regular updates on their pets' activities, behavior, and overall well-being
• Managed multiple pets simultaneously, demonstrating excellent multitasking skills and the ability to meet the unique needs of each animal
• Maintained cleanliness and sanitation during pet sitting visits, including waste cleanup and litter box maintenance, ensuring a clean and comfortable environment
• Collaborated with pet owners to develop customized care plans, taking into account each pet's preferences, routines, and health requirements
• Ensured the security of clients' homes during pet sitting assignments, adhering to specified security protocols and maintaining a high level of professionalism
• Offered additional services, such as watering plants, bringing in mail, and other household tasks, providing comprehensive care for both pets and homes
• Managed and organized pet care supplies, including food, treats, medications, and grooming tools, ensuring preparedness for each pet care assignment
• Provided emergency care when necessary, including knowledge of basic pet first aid and the ability to remain calm under pressure
• Adapted to the unique personalities and temperaments of different pets, demonstrating patience and a genuine love for animals
• Promoted services through word-of-mouth referrals and positive online reviews, contributing to the growth of the pet care business
• Demonstrated reliability by consistently arriving on time for scheduled pet care visits and walks, building trust with clients
Veterinary Assistant/Kennel Manager
Animal Medical Center of Jupiter-Jupiter, FL
April 2023 to March 2024
Veterinarian Assisting
• Running blood work in / Outhouse
• Urine / Fecal samples
• Printing out travel sheets for vitals and assisting Doctors with clients / patients in exam rooms.
• Assisting with X-rays
• Holding / restraining animals for any procedures
• Any assistance needed in hospital I am always prepared to help with Kennel Manager
• Walk all the boarders / hospital inpatients.
• Feed, water, and medicate
• Checking boarder clients in and printing out boarding release forms while going over their chart.
• Checking for vaccinations, heart worm prevention and any other alerts that borders / patients may have in their charts.
• Keeping all kennels and the rest of the hospital clean by disinfecting with kennisol attached to wet / dry vacuum.
• Washing, drying, and folding all laundered items in hospital. Grooming
• Shampooing animals accordingly
• Nail trimming and dremeling
• Cleaning ears out with Keto C treatment with gauze pads and cotton tip applicators
• Blow drying with grooming brushes according to breed of animals. Certified Veterinarian Technician
I am currently enrolled in the Penn Foster Online College to become officially certified and working fast! Server /Food Runner
Amanda's Parties & Services-Jupiter, FL
May 2022 to June 2023
· Provided exceptional service to high volume of daily customers.
· Displayed enthusiasm and knowledge about restaurant's menu and products.
· Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
· Cleaned tables and chairs to prepare dining area for next customers.
· Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
· Served food and beverages to patrons and immediately remedied issues with orders.
· Addressed complaints to kitchen staff and served replacement items.
· Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
· Promoted desserts, appetizers and specialty drinks to optimize sales.
· Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
· Served food and beverages to patrons and confirmed complete orders.
· Stocked service areas with supplies during slow periods.
· Set up tables in between patrons to reduce wait times.
· Brought wine selections to tables with appropriate glasses and poured for customers.
· Responded to ad hoc cleaning duties at end of shift. Sales Representative Team Leader
The Green Street Journal-West Palm Beach, FL
January 2022 to May 2023
· Developed key customer relationships to increase sales.
· Demonstrated product features to align with customer needs.
· Performed comprehensive market research to expand sales.
· Executed over 100 cold calls a day to top-level executives to expand client base.
· Monitored customer order process and addressed customer issues.
· Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
· Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
· Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
· Fostered relationships with customers to expand customer base and retain business.
· Followed-up with clients after installations to assess quality service and customer satisfaction.
· Developed Sales Pitch for all Sales Representatives Sales Representative
Sun Septic-West Palm Beach, FL
January 2020 to May 2021
· Developed key customer relationships to increase sales.
· Answered product questions with up-to-date knowledge of sales and promotions.
· Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
· Fostered relationships with customers to expand customer base and retain business.
· Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
· Monitored customer order process and addressed customer issues.
· Demonstrated product features to align with customer needs.
· Adhered to company initiatives and achieved established goals.
· Followed-up with clients after installations to assess quality service and customer satisfaction.
· Drove substantial sales through suggestive selling and by promoting add-on purchases.
· Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
· Researching new Client base and building rapport Education
Licensed Dental Assistant in Dental Assisting
Lincoln Technical Institute - West Palm Beach, FL
Licensed Cosmetologist in Cosmetology
Palm Beach Academy of Health & Beauty - West Palm Beach, FL February 2008 to August 2008
High School Diploma
Jupiter High School - Jupiter, FL, US
May 2005
internship the school closed
Skills
• Customer service
• Animal care
• Pet Grooming
• Hospital experience
• Research
• Maintenance
• Animal restraint
• Medical imaging
• Sales
• Pet sitting
• Data entry
• Retail sales
• Heavy lifting
• Anatomy knowledge
• Kennel experience
• Animal Restraint
• Salesforce
• Liquor, Wine and Food Service
• Inside sales
• Pet care
• Physiology knowledge
• Writing skills
• Communication skills
• Veterinary technician experience
• Microsoft Outlook
• Windows
• Veterinary critical care experience
• Animal Handling
• Hospital Experience
• Management
• Pet grooming
• Animal catheterization
• English
• Laundry
• Animal physiology
• Animal anatomy knowledge
• Front desk
• Vital signs
• Organizational skills
• Serving
• Outside sales
• Laboratory experience
• Microsoft Powerpoint
• Microsoft Excel
• Cold calling
• Inside and Outside Sales
• Upselling
• Veterinary Technician Experience
• Kennel Experience
• Medical Imaging
• Microsoft Word
• Dog Handling
• Blood sampling
• Animal Care
• Typing
• Veterinary Assistant
• Medical terminology
• Patient care
• Catheterization
• Animal handling
• Cleaning
• Market research
• Aseptic technique
• Veterinary experience
• Medication administration
• Time management
• Retail Sales
• Computer skills
Certifications and
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