Customer Service Representative
Resume:
Jerlonda Parks
Dallas, TX *****
***************@*****.***
Professional Summary
• Seasoned customer service representative with 5 years of experience
• Knowledgeable in mathematics
• Proficient in Word, Excel, and PowerPoint
• Accurately and proficiently prepared forms so they could be processed and sent to the respective representatives
• Proficiently and professionally responded to customers' and sales representatives' questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy
• Available for interview with 24-hour notice
Authorized to work in the US for any employer
Work Experience
Healthcare Representative
Maximus Health-Florida Ridge, FL
March 2025 to August 2025
Guiding patients through the registration process. Explaining healthcare costs and assisting with payment options. Providing information about health resources and services. Communicating patient feedback and complaints to appropriate departments. Coordinating with different healthcare teams to ensure needs are met efficiently. Facility Specialist
Andrews Distributing-Dallas, TX
December 2023 to February 2025
Cleaning executive offices, making coffee, taking out trash delivery, newspaper, stocking kitchen, cleaning the restrooms delivering packages
Housekeeping Associate
Wesley Place-Dallas, TX
March 2003 to December 2020
• Worked as housekeeper in a nursing facility
• In charge of cleaning hallways, offices, stairwells, bedrooms, restrooms, and kitchen
• Disinfected (area or item rooms bathrooms counters equipment)
• Provided friendly service to guests, employers, and clients
• Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
• Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
Customer Service Associate
Total Wine & More-Dallas, TX
January 2020 to April 2020
Handling customers needs and operating cash registers, returns Housekeeping Specialist
Wesley Place-Dallas, TX
May 2004 to February 2020
Cleaning area of the facility making sure everything nice and organized for guest and patients aswell Housekeeper
The Lincoln-Dallas, TX
January 2019 to October 2019
Dusting cleaning mopping changing liens re stocking shelves for cleaning products for other employees Home Health Aide
Cordial Resources-Coppell, TX
January 2017 to July 2019
Housekeeping; laundry changing liens,shopping store runs Cashier and Customer Service
Burlington Stores-Dallas, TX
January 2018 to June 2018
Handling cash register customers service, layaway. Housekeeper
Irving Nursing and Rehabilitation-Dallas, TX
July 2017 to February 2018
Cleaning washing laundry mopping, changing liens
Customer Service Representative
US Tech Solutions-Kansas City, MO
February 2017 to November 2017
- 2017
• Accurately and proficiently prepared forms so they could be processed and sent to the respective representatives
• Set appointments for appraisal departments after Hurricane Harvey
• Worked with the billing department to issue payouts
• Sent payments to customers after Hurricane Harvey Customer Service Representative part-time
Dollar General
2016 to 2017
• Input data into the system
• Assisted customers with inquires
• Kept proper documentation on store deliveries
• Acted as a subject matter expert on all things Dollar General Machine Operator
Rooftop Systems-Farmers Branch, TX
2015 to 2016
• Worked on the assembly line to help build compressors
• Worked closely with our national warehouses operations managers correcting mistakes, tracking shipments, freight quotes, handling damage claims, stock levels Customer Service Representative part-time
J.C. Penney
2014 to 2016
• Handled all shipping and receiving processes
• Used company scanner to scan all documents into the system
• Proficiently and professionally responded to customer and sales representative's questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy
• Developed personal organization and multitasking skills in a fast-paced environment Education
High school or equivalen
Franklin D Roosevelt High School-Dallas, TX
April 2003 to July 2007
Skills
• Cash Register
• Cooking
• Climbing
• Housekeeping assistance
• Basic Math
• Employee orientation
• Windows
• Leadership
• Typing
• Dementia care
• Cleaning Experience
• Hotel Experience
• Vacuuming
• Ordering supplies
• Mopping
• Time management (2 years)
• retail sales
• Senior Care
• Attention to detail (4 years)
• Computer literacy
• Warehouse experience
• Customer Service
• Communications
• Restaurant experience
• Guest Services
• Supervising experience
• Dusting
• Human resources (Less than 1 year)
• Cleaning
• Cashiering
• Telehealth experience
• Computer skills
• Multitasking
• Laundry
• Microsoft Outlook
• Packaging
• Nursing home experience
• Hospitality (1 year)
• English
• Sweeping
• Home Care
• Hospital experience
• Long term care
• Office experience
• Housekeeping
• School experience
Certifications and Licenses
TABC Certification
Food Handler Certification
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