Customer Service Inventory Management
Resume:
H
Miranda
Hensley
mirandahensley*1@g
mail.com
Arlington TX
WWW: Bold Profile
SUMMARY
I am a Dynamic leader with a proven track record at Smoothie King being the general manager of their top 2 stores at 18 years old, I adept in strategic selling and staff training. I can Elevate store operations through effective inventory management and employee motivation, enhancing customer satisfaction and sales growth. I Excels in communication and problem- solving, driving team performance and store success. I am very goal oriented, and dedicated to my work! Motivated to complete all my goals
SKILLS
Task Delegation
Store Organization
Employee Motivation
Drawer preparation
Staff Training and Development
Store maintenance
Cash handling oversight
Staff meeting leadership
Merchandise Inspection
Customer Service Management
Inventory Control
Sales Development
Store operations
Goal Setting and Achievement
Sales strategy development
Performance monitoring
Product Sales
Store growth planning
Inventory Management
Sales Leadership
Inventory Oversight
Strategic selling
Policy Enforcement
Time Management
Employee Evaluation
Staff Scheduling
Basic Mathematics
Problem-solving aptitude
Task Prioritization
Communication Skills
Risk Management
Sales Planning
Analytical Thinking
Attention to Detail
Sales Reporting
Goal Setting
Multitasking and Prioritizing
EXPERIENCE
Retail Supervisor
Arlington
Delaware North/ Feb 2024 to Current
Assisted in training new employees on product knowledge, customer service and cash handling procedures.
Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
Ensured compliance with all safety regulations, policies and procedures. Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
Dealt with customer complaints and rectified product and service issues. Supervised work of cashiers, training new team members and monitoring performance.
Resolved customer complaints and issues, maintaining high customer satisfaction ratings.
Trained new employees on store policies, customer service techniques, and sales procedures.
Directed and supervised staff performance.
Delegated work to staff, setting priorities and goals. Coached staff on strategies to enhance performance and improve customer relations. Mentored newly hired staff in upselling techniques to improve sales. Assistant Manager
Arlington, TX
Underground Journeys/ Oct 2023 to Feb 2024
Assisted in the development of operational strategies to ensure efficient and productive operations.
Managed customer service inquiries and complaints in a timely manner. Resolved conflicts between team members in an effective manner. Maintained up-to-date knowledge of company products and services. Organized training sessions for new hires to familiarize them with the workplace environment.
Collaborated with management on developing strategic plans for achieving business goals.
Communicated regularly with customers to gain insights into their needs. Supervised daily operations including scheduling shifts, assigning duties. Served as a liaison between staff members and senior management personnel. Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals. Recruited and trained new employees to meet job requirements. Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Organization of truck orders
Great Upselling
Shift Manager
Arlington, TX
Great American Cookies/ Jul 2023 to Feb 2024
Developed and maintained positive working relationships with staff, customers, and vendors.
Monitored store operations to ensure compliance with company policies and procedures.
Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Assisted in resolving escalated customer service issues in a timely manner. Provided coaching and guidance to team members when necessary to improve performance.
Shift Manager
Arlington, TX
Salad And Go/ Mar 2023 to Sep 2023
Monitored store operations to ensure compliance with company policies and procedures.
Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Investigated customer complaints regarding merchandise quality or availability promptly.
Assisted in resolving escalated customer service issues in a timely manner. Provided coaching and guidance to team members when necessary to improve performance.
Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
Resolved conflicts between staff members in a professional manner. Responded quickly and effectively to emergency situations as they arose. General Manager
Arlington
Smoothie King/ Oct 2020 to Dec 2022
Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Established and maintained effective communication with staff members to ensure efficient operations.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales. Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Ensured compliance with local health department regulations regarding food safety standards.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Conducted regular meetings with senior management team to review progress against established objectives.
Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Assisted in the recruitment process by interviewing potential candidates for open positions.
Trained employees on duties, policies and procedures. Recruited, interviewed and hired qualified staff for open positions. Created schedules and monitored payroll to remain within budget. Supervised employees through planning, assignments, and direction. Recruited, trained and empowered employees to achieve key performance indicators. Tracked monthly sales to generate reports for business development planning. Administered employee discipline through verbal and written warnings. Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Guided management and supervisory staff to promote smooth operations. Built and maintained loyal, long-term customer relationships through effective account management.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Customer service
Customer handling
Money handling
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