Customer Service Call Center

Pe

AMALIA

PROFILE INFO

A call center representative with 3 years of

EDUCATION . .o. .

experience providing customer support In

**** - **** * ******, ********* and managing

MARTINEZ MEMORIAL customers inquiries and travel bookin

COLLEGES q 9:

handling a blended account.

2004 - 2007 EXPERIENCE

PAGLAUN NATIONAL VXI PHILIPPINES

HIGHSCHOOL CUSTOMER SERVICE SEPT 2024 - APRIL 2025

REPRESENTATIVE

SKILLS

* Persuasive Speaking Skills. Think of the most

persuasive speaker in your organisation...

« Empathy. No list of good customer service TDCX PHILIPPINES

skills is complete without empathy CUSTOMER MARCH 2024 - SEPT 2024

* Adaptability. ...

* Ability to Use Positive Language. ... SUPPORT

* Clear Communication Skills...

* Self-Control...

* Taking Responsibility

© Patience. FOUNDEVER

CUSTOMER SERVICE OCT 2023 - FEB 2024

LANGUAGES

: TELEPERFORMANCE

cee) ot) PHILIPPINES APRIL 2022 - JUNE 2023

¢ Filipino (basic) TEAM LEADER

CONTACT

& +639*********

ACHIVEMENT

= **********@*****.***

9 Blk 14c Lot 28 Phase 2 Area 3

Longos Malabon City PH.

® Facebook - Yam Mata

Increased Customer Satisfaction:

Improving customer satisfaction

scores through better service,

proactive problem- solving, and

effective communication.

Improved First-Call Resolution:

Resolving customer issues on the

first call, minimizing the need for

follow-up calls and improving

efficiency. >

Contact this candidate