Customer Service Store Manager

LEA L. ROSALES

*** *. ********* **. ******* Lunsad Binangonan Rizal

Mobile. 095******** / 097********

E-mail: *************@*****.***

High school Graduate (April 13, 1996)

Tomas Claudio Memorial College Rizal

Philippines

Summary of Qualification:

Over 20years of Managing experience. Well-versed in property, personnel management and operations of an organization. Looking for position where my many years of training and experience can contribute to the overall success of the organization.

Objective:

To acquire a position with the potential for advancement where I can utilize my knowledge and experience for the benefit and success of the organization Reference:

Jasmin Maribohoc (Branch Head )

Nails Dot. Glow Morong CenterPoint Branch

Contact no.006***********

Takwa Touati (Store Manager)

La Boutique Blanche: Doha Qatar

Contact no. 009**-****-****

Work Experiences

Field Recruitment Supervisor / Area Supervisor / Branch Head – February 1 2023 – Present Nails Dot. Glow Nails and Body Spa (Northridge Plaza Quezon City Phil.)

Duties and Responsibilities

• Overseeing daily salon operations

• Hiring, training, and dismissing staff members

• Creating work schedules for employees

• Inventorying salon supplies and reordering as needed

• Ensuring that the salon environment meets cleanliness and hygiene standards required by law

• Visiting the Branches

• Reporting to HR and senior management

• Evaluating performance and providing feedback

• Helping to resolve employee issues and disputes

• Assisting Clients

• Give the best service to the clients

Results Associates Call Center – October 04, 2024 – May 1, 2025 Account (US – Health Care Inbound) Results Cx

(Alaska Campus Ortigas Pasig City Phil.) (Seasonal Only) Duties and Responsibilities

• Answering calls inbound calls are requests for assistance from customers, answering questions, solve problems, and help with orders.

• Handling Customer issues gents listen to customers ‘concerns empathize and find solutions. They may address billing issues, drugs issues,

• Managing Customer feedback agent handle customer feedback and complains

• Multitasking may handle multiple tasks at once such as calls updating records and taking notes.

• Product Knowledge should have strong knowledge of services their company offers.

• Adaptability should be ready to handle anything that comes up from technical issues to unusual customer demand.

• Communication Skills should be able to quickly build connections over the phone. HR Officer / Receptionist / Procurement Officer June 1, 2020 - June 14, 2022 Triple Trend Design House (Salwa Road Doha Qatar)

Assistant Store Manager October 19, 2016 – May 30, 2020 La Boutique Blanche (Luxury Boutique) Salwa Road Doha Qatar

Duties and Responsibilities (HR Officer)

• Recruit candidates needs to understand the organization's needs and make sure those needs are met when recruiting for new positions.

• Hire the right employees

• Process payroll

• Conduct disciplinary actions

• Update policies

• Maintain employee record

Duties and Responsibilities (Receptionist)

Receptionists are always interacting with people, whether by phone, email or face-to-face. On a typical day, this individual liaises between customers, staff members and various departments. Take down messages and are often the middle person in points of conversation. Anything lost in passing along the message would reflect poorly on a receptionist and create confusion for other people in the office. Effective and clear communication—both written and verbal—is an important skill for a receptionist to have, as it makes for a more productive workday.

Duties and Responsibilities (Procurement)

Procurement officers are responsible for evaluating suppliers, products, and services, negotiating contracts, and ensuring that approved purchases are cost-efficient and of high quality.

• Overseeing and supervising employees and all activities of the purchasing department.

• Preparing plans for the purchase of equipment, services, and supplies.

• Following and enforcing the company's procurement policies and procedures.

• Reviewing, comparing, analyzing, and approving products and services to be purchased.

• Managing inventories and maintaining accurate purchase and pricing records.

• Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.

• Maintaining good supplier relations and negotiating contracts.

• Researching and evaluating prospective suppliers. Duties and Responsibilities (Assistant Manager)

• Assists Store Manager in responsibility for the store

• Consistently creates a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs

• Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers

• Assists Store Manager with providing a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise

• Utilizes company tools to diagnose opportunities and develops action plans to improve performance

• Forecasts/reforecast business, focusing on productivity to meet sales goals

• Regularly communicates with Store Manager to discuss strengths, opportunities, and trends in business

• Assists Store Manager in partnering with corporate office personnel to increase sales, drive/promote merchandise categories, and expand markets

• Helps Store Manager in identifying training needs and providing ongoing training opportunities to the team as needed

• Leverages individual staff strengths, and creates developmental plans to prepare all level positions for future growth within the organization

• Assists Store Manager in delivering consistent, in the moment, feedback and coaching Store Manager

September 2014 –May 2016:

Miss Selfridge (Retail International Company) Gulf Mall Doha Qatar Store Supervisor June 2013 - August-2014 Victoria Secret: Land Mark (Retail International) Doha Qatar Duties and Responsibilities

• Managing and motivating a team to increase sales and ensure efficiency;

• Managing stock levels and making key decisions about stock control;

• Analyzing sales figures and forecasting future sales;

• Analyzing and interpreting trends to facilitate planning;

• Using information technology to record sales figures, for data analysis and forward planning;

• Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as

• Providing or organizing training and development;

• Ensuring standards for quality, customer service and health and safety are met;

• Resolving health and safety, legal and security issues

• Responding to customer complaints and comments;

• Organizing special promotions, displays and events;

• Attending meetings;

• Updating colleagues on business performance, new initiatives and other pertinent issues;

• Touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues;

• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing; initiating changes to improve the business, dealing with sales, as and when required. Inventory Control Assistant / Department Supervisor September 2009 - May 2013 Dean& Deluca (Retail International Company) Doha Qatar

Duties and Responsibilities

• Develops and implements procedures for ensuring that adequate inventory levels are present.

• Identifies and optimizes common inventory items.

• Comes up with ways to dispose of or sell obsolete items in the inventory.

• Works with other teams including sales, shipping and purchasing.

• Ensures that inventory counts are completed regularly and in a timely manner.

• Trains other employees in cycle counting and inventory control.

• Files claims with manufacturers or sellers when defective goods are found in the inventory.

• Instructs others on how and where to return defective goods.

• Keeps a particular area for returned goods tidy and clean. Assistant Manager November 2005-August 2009 Mother care Doha Qatar/Dubai Duties and Responsibilities

• Create schedules to ensure adequate and efficient staffing at all times

• Report staff hours to the payroll department and respond to inquiries

• Recruit, interview, hire, and train retail sales staff as required

• Advise Store Manager on staffing needs and personnel issues

• Assist Store Manager with duties and tasks as required in a retail environment, and assume the role of Store Manager in his or her absence

• Facilitate clear communication between retail floor staff and office staff

• Schedule Product Knowledge sessions with various sales representatives

• Provide expert advice to customers in all areas of the store

• Proactively build and maintain customer relationships

• Ensure that newly-received product is stocked in a timely manner Motivate staff and maintain a positive work environment Training Attended

1. Gold training –how to solve the problem in the store using on gold system, October 15,2010 2. Managing the store –Dean &Deluca October 13,2010 3. Customer Service “Serving to Succeed” Mother care September 11, 2008 4. Loss Prevention Mother care September 13,2008

5. GFI” Goods Flow Initiative” Mother care September 15,2008 6. Management Skill Training Mother care September 16,2008 7. GFI” Goods Flow Initiative” Mother care September 15,2008 8. Performance Management Mother care September 17,2008 9. Career Development Framework Mother care November 28,2005 10. Disciplinary Mother care November 18-2008

11. Acting Assertive Workshop Dean & Deluca - November 28,2008 12. Voice of Customers Miss Selfridge –August 16,2013 13. Back-office Training Miss Selfridge –September 22,2013 14. Audit training 2016 Miss Selfridge–March 5,2016 Skills:

• Problem Solving & Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutions

• Computer literate (Microsoft Words, Excel, PowerPoint) Relationship Management: Able to build constructive and effective relationships

• Ability to influence at all levels, as well as a demonstrated ability to work effectively within a team and be assertive in driving successful management strategies

• Influencing and Negotiation: Can present ideas and directions that lead others to action

• Planning and Priority Setting: Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed goals

• Possess strong organizational and time management skills Place of Birth Batangas City Philippines

Nationality Filipino

Civil Status 47 Single Mother

Here by affirm that the above information is accurate and truthful to the best of my knowledge. Respectfully yours

Lea Rosales

Contact this candidate