Medical Assistant Customer Service
Resume:
Melissa Ramesar
Alvin, TX *****
****************@*****.***
Professional Summary
Diligent and hard working Healthcare worker. Driven to expanding my knowledge and experience. Promotes a positive work environment with the interprofessional care team. Participates in teamwork by responding positively to requests for assistance. Works well with others to make contributions to the work effort as a whole and facilitates problem resolution. Communication to promote both work efforts and problem resolution is clear and professional. Willing to relocate to: Houston, TX
Work Experience
Certified Medical Assistant
FAMILY URGENT CARE-Missouri City, TX
December 2023 to Present
• Coordinating patient care
• Verification of insurance
• Front and back office duties
• Maintain accurate patient records and update information as needed
• Provide excellent customer service and ensure patient satisfaction
• Proficiency in using medical office software and electronic health records (EMR) systems
• Perform in-house lab tests
• Obtain and record vitals
• Communicates with patient, obtains and documents vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), chief complaint(s), preforms medication(s) review, discusses/reviews medical and social history (as appropriate). Documents, in patient's electronic medical record (EMR), care administered, all diagnostic measurements, treatments and procedures in accordance with established policies and procedures.
• Follow-up with patient as appropriate to ensure compliance with recommendations, medications, lab/ x-ray results, special visits, PCP visits, dieticians, diabetes educators, etc. Manager
RT TIRES AND SERVICES-Galveston, TX
October 2018 to Present
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and implemented business strategies to achieve business goals and stay competitive. CNA - Certified Nursing Assistant
Houston, TX
November 2020 to March 2024
• Facilitated activities of daily living, personal hygiene management
• Assisted with meals
• Assisted with Ambulation
• Observed for any skin ulcers, bruising and reported any signs of abuse.
• Exhibited compassionate care and communication regarding issues surrounding death and dying
• Obtain and recorded patients vitals.
PCA
Houston Methodist
December 2021 to June 2022
• Deliver appropriate indirect and selected direct patient care at a competent level as directed by a licensed clinician within the scope of hospital-approved PCA skills inventory according to the needs and age of the patient/population served
• Reports any changes in patient's condition to the patient's nurse or charge nurse
• Performs delegated or other specialized functions as educationally prepared; prepares patients for meals and feeds them; performs/assists with baths
• Demonstrates safe work practices and attitudes; follows safety rules; works to prevent unsafe conditions and behaviors; and participates in organizational and department safety programs Education
Accounting (Associate of Applied Science)
San Jacinto College District
December 2009
Trade school
Associate's degree
Skills
• Medical terminology
• Long term care
• Phlebotomy
• Private practice
• Cleaning
• Home health
• Ambulatory surgery center
• Computer operation
• Customer service
• Writing skills
• Outpatient
• Plastic surgery
• Orthopedics
• Dermatology
• Time management
• Front desk
• Records management
• Working in the beauty industry
• Skilled nursing facility
• Triage
• Gastroenterology
• Microsoft Excel
• In-person customer service
• Family medicine (2 years)
• Analysis skills
• Medical scheduling
• Phone etiquette
• Adobe Acrobat
• Data entry
• Human resources
• Quality assurance
• Product demos
• Botulinum toxin treatment
• Medical administrative support
• Med spa experience
• Delivery driver experience
• Computer skills
• Social media management
• EMR Systems
• Working with people with developmental disabilities
• Teaching
• Healthcare management
• Office Management
• Attention to detail
• Vital signs
• Spa experience
• Payroll
• Patient monitoring
• Wound care
• Windows
• Manufacturing
• OSHA
• Ob/Gyn
• Meal preparation
• Medical office management
• Cardiology
• Hospice
• Telemetry
• Workday
• Medication management
• Leadership
• Office experience
• Epic
• Experience with children
• Computer literacy
• Google Docs
• Athenahealth
• Otolaryngology
• Recruiting
• Technical support
• Primary care
• Geriatrics
• Customer support
• Insurance verification
• Pain management
• Medicare
• Internal medicine
• Urgent care
• Surgery
• Microsoft Access
• Medical office experience
• Agile
• CPT coding
• Upselling
• Experience Administering Injections
• Ophthalmology
• Customer service management
• Insurance prior authorization
• eClinicalWorks
• Microsoft Word
• Schedule management (4 years)
• AI
• ICD-9
• SharePoint
• Conflict management
• Clerical experience
• Neurology
• X-Ray
• Patient care
• Medical Records
• Medication administration
• Clinic
• Discharge planning
• Childcare
• DME
• Client services
• Staff training
• Database management
• Documentation review
• Adobe Premiere
• Call center
• Pediatrics
• Marketing
• Typing
• ICD-10
• Filing
• Laboratory techniques
• Hospitality
• Assembly
• Working with people with disabilities
• Hospital experience
• Driving
• HIPAA
• Learning technology
• Dermal fillers
• Patient interaction
• Weight loss
• Appointment scheduling
Certifications and Licenses
CCMA Certification
CNA
TWIC Card
BLS Certification
EKG Certification
July 2024 to July 2026
Certified Notary Public
Driver's License
EMR
RBT Certification
NCMA
Certified Medical Assistant
Esthetician License
BC/BE
Certified Phlebotomy Technician
Non-CDL Class C
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