Customer Service Support Specialist

TOMILETHIA ODOM

**** ******** ***** **** ****, Birmingham, AL 35211

205-***-**** *********@*****.***

Professional Summary

Dedicated and results-driven Support Specialist with over 4 years of experience in customer service, legal intake, and collections. Skilled in handling client inquiries, resolving issues efficiently, and maintaining strong client relationships. Recognized for professionalism, empathy, and the ability to exceed performance goals in fast-paced environments.

Professional Experience

Onyx of Birmingham – Birmingham, AL

Bartender / Waitress September 2025 – Present

• Prepare and serve beverages with expert knowledge of mixology, wine, and spirits.

• Ensure compliance with sanitation, hygiene, and food safety standards.

• Deliver exceptional customer service, manage cash and POS transactions accurately, and maintain a clean, welcoming atmosphere.

Amsher Compassionate Collections – Hoover, AL (Remote) Collector January 2025 – May 2025

• Conducted collections in compliance with FDCPA laws and regulations.

• Utilized skip-tracing techniques and collection software to locate and engage customers.

• Resolved account disputes through active listening and effective problem-solving. Shunnarah Trial Attorneys – Birmingham, AL

Client Advocate / Legal Intake Specialist October 2023 – November 2024

• Collected and managed sensitive client information with discretion and accuracy.

• Delivered empathetic support to clients during high-stress situations.

• Consistently exceeded intake goals by signing 100–150 clients monthly (company target: 50). T-Mobile – Birmingham, AL (Remote)

Customer Service Expert December 2021 – May 2023

• Provided exceptional customer support in a high-volume call center (50+ customers per shift).

• Resolved technical issues and processed sales through POS systems.

• Demonstrated strong critical thinking, conflict resolution, and communication skills. Education

Hoke County High School – Raeford, NC

High School Diploma January 2001 – May 2003

Key Skills

Customer Support: Client relations, active listening, conflict resolution, empathy Technical Proficiency: Microsoft Office Suite, Google Workspace, AWS, Microsoft Azure, CRM systems Communication Tools: Zoom, Slack, Microsoft Teams

Core Competencies: Problem-solving, organization, adaptability, negotiation, data entry accuracy, digital literacy Awards & Recognition

Top Signer – Achieved top client sign-up performance for 6 consecutive months Languages

English (Fluent)

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