Customer Service Production Management
Resume:
FUNMILAYO JOSEPH MEDAHUNSI
Customer Service & Retail Professional
9b lekki gardens phase 2, Lagos
linkedin.com/in/funmilayo-joseph-medahunsi-548214128 ******************@*****.***
ABOUT ME
Dedicated customer service and retail professional with over 3 years’ experience in banking, financial services, and luxury fashion retail. Skilled in client engagement, CRM systems, and personalized service
delivery, with a proven record of resolving client issues, driving digital adoption, and enhancing
customer satisfaction. Certified in Retail
Management, Ethics & Compliance (CIBN), and
Commercial Banking. Recognized for excellence in
customer service, leadership potential, and
adaptability, with strong readiness to relocate
internationally and thrive in multicultural, fast-paced environments.
WORK EXPERIENCE
FIRSTBANK NIGERIA LIMITED – CUSTOMER SERVICE OFFICER Feb 2022 – Present Lagos, Nigeria
Resolving 300+ customer inquiries monthly, ensuring a 95%+ satisfaction rate.
Delivered excellent customer service, handling account issues, billing questions, and complaints with empathy and accuracy. Guided clients in adopting digital banking platforms, increasing usage by 40%.
Ensured compliance with KYC/AML policies, reducing risks and improving efficiency.
Using CRM platforms to manage customer interactions, track service requests, and improve client engagement
Supported cross-functional teams, cutting turnaround time for requests by 20%.
SHEGMAH LUXURY COLLECTION – PRODUCTION & SALES MANAGER May 2021 – Jan 2022 Lagos, Nigeria
Delivered personalized luxury retail experiences for high-value clients. Supervised and trained sales reps, improving team performance and engagement.
Managed inventory and logistics for timely delivery and flawless product presentation.
Maintained accurate records and transparent financial reporting. Used CRM tools and clienteling strategies to improve follow-ups and retention
NYSC – CORPS LIAISON OFFICE – CORPS LIAISON OFFICER Mar 2019 – Feb 2020 Nigeria
Represented and coordinated over 600 corps members, managing welfare, reporting, and conflict resolution. Built strong relationships with government officials and community leaders.
Delivered exceptional communication and organizational support, improving corps members’ experience.
EDUCATION
SKILLS
Customer Service & Client Relations
Luxury Retail & Clienteling
CRM Systems (FirstBank CRM, Salesforce,
HubSpot – learned on the job)
Complaint Resolution & Conflict
Management
KPI & Performance Tracking
Regulatory Compliance (KYC/AML)
Team Supervision & Leadership
Multichannel Communication (Phone,
Email, Chat, In-person)
CERTIFICATIONS
ADDITIONAL INFO
Willingness to relocate internationally
(Europe/Nordics)
Fluent in English; adaptable to multicultural
environments
Currently undertaking Nordic language classes
to strengthen cultural adaptability
Retail Management – Alison
Ethics & Compliance – CIBN
Commercial Banking – CFI
Effective Communication Skills – Coursera
REFERENCE
References will be provided upon request.
B.SC. AGRICULTURAL SCIENCE AND MANAGEMENT
TAI SOLARIN UNIVERSITY OF EDUCATION (2019)
SECOND CLASS UPPER DIVISION
Results-driven professional with 3+ years’ experience in customer service and retail management. Adept at CRM tools, KPIs, and leadership in a global luxury environment.
KEY ACHIEVEMENTS
Improved customer satisfaction scores by 15% at FirstBank. Boosted team productivity by 30% at Shegmah Luxury Collection. Delivered personalized service to high-value luxury clients, driving loyalty.
Recognized for excellence in customer service during NYSC posting. Streamlined workflows at FirstBank, cutting service turnaround time by 20%.
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