Data Entry/Escrow Officer

Janelle Gibson

Concord, CA ***** • 925-***-**** • **********@******.*** • WWW: Bold Profile

Knowledgeable Escrow officer with over 19 years of experience working on diverse range of escrow agreements and Notary Public with an honest reputation. Compelling interpersonal interactions with analytical abilities, managing various approaches to handling contracts. EDUCATION

Bachelor of Science: Business Management

University of Phoenix – April 2009

Business Administration /Management

San Jose State University - San Jose, CA

Student from 1999-2003

EXPERIENCE Escrow Officer

Old Republic Title – Walnut Creek, CA (September 2012 – June 2024)

• Audited purchase and sale agreement for potential items of concern and addressed matters promptly.

• Adapted to changes in industry regulations and policies, conform with company practices to maintain compliance.

• Streamlined escrow process to enhance client experience, manage communication between all comprised parties.

• Accurately prepared detailed settlement statements for each transaction, allocating funds received and disbursed as instructed.

• Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risks.

• Developed strong relationships with clients by providing exceptional customer service, securing repeat business and referrals.

• Conducted thorough research on properties confirming proprietorships, title status, and outstanding liens or encumbrances.

• Prepared closing documents, manage disbursement and confirm completeness of escrow transactions.

• Coordinated with agents, lenders, and buyers to ensure all documentation are completed accurately to close in a timely manner.

Escrow Officer (Floater)

Ticor Title Insurance Company – Walnut Creek, CA (March 2007 – June 2012)

• Comprehend industry standard escrow procedures and maintain awareness of regulations governing escrow process.

• Provided exceptional support to colleagues in different offices during peak periods, vacations and absences due to illness.

• Delivered executed loan packages to lender for review and approval in accordance with lender instructions.

• Managed real estate closing process in compliance with applicable standards and legal requirements.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.

Notary Public

Self-employed – Concord, CA (February 2025 – Current)

• Review documents for accuracy and updated accordingly prior to notarizing.

• Record entries in journal with names and dates to establish permanent records.

• Audit documents and identify credentials for all parties.

• Manage high-volume workloads while maintaining attention to detail for accurate execution of each notarization.

• Examine documents for accuracy, compliance and completeness before notarizing.

• Developed strong relationships with clientele, establishing trust and reliability in the provision of future notary services.

SKILLS

• Comprehensive project and management skills

• Expert coordination skills with stakeholders

• Strong communication and written skills

• Organized and detailed oriented with strong work ethics

• Teamwork and Collaboration with colleagues and stakeholders

• Customer service-focused

• Multi-tasking capabilities and adaptability

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