Customer Service Support
Resume:
Vivien Aguilar
Customer Servic Oriented
Avondale, AZ 85392
*****************@*****.***
Professional Summary
Customer Service Engagement Specialist
A driven, motivated,time efficient and customer service support specialist. Has the ability to adapt and be collaborative.
Reliable and independent,holds great communication skills, strong customer service support and ability to meet goals.
Computer literate with typing skills, maintains professionalism during high risk calls and resolution with cust retentive skills, IT experience with equipment resolutions. Ready to handle long-term employment with room for growth and opportunity in the Company and or Independently capable of performing and showing up for the company and when need be Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Stellantis Financial-Phoenix, AZ
July 2025 to August 2025
Due to unfortunate circumstances. I had an emergency situation family related. In this position I assisted customers with financial / collector II certification . Assisted debtors with vehicle loan payments.
Sent correspondence to Team Members for Repo on Loans that were not paid. Assisted the customers with payment options and payment processing. Processed Payments via ACH, Debit, No Credit Cards. Assisted with Financial well being and maintaining account and bringing up to current.
Call flow notation, Genysys Call systems,CBI, Call Flow, Stellantis Learning Academy. CSR - Customer Service Representative
Hotwire Communications-Cypress Lakes, FL
November 2022 to October 2024
Customer Service Engagement Specialist
Received calls inbound, completed customer service request while assisting customer with account resolution.
Accessed accounts and payment maintenance and review of billing inquiries. Payment Processing, Adherence in call for scripture to be conveyed to customers. Transferred all calls for Collections to appropriate agent or department. Assisted customers with basic troubleshooting and equipment fixal while communicating with the customer or IT department for technical support
Customer Support Specialist
FFAM360-Phoenix, AZ
June 2021 to October 2022
Accepted inbound and outbound calls from Debtors, Insurance Company Claims Adjustors, along with rental companies.
Set up accounts for Payments for Payment Plans, Insurance Deductibles and payment arrangements Handled Account maintenance for payment processing, rental insurance and, Claims payment processing for all accounts
Maintained accounts with no insurance and payment arrangements Assisted team with accounts by utilization of communication,team involvement and cooperation with call adherence.
Maintained KPI in call related, customer support,and revenue in call centers provided exceptional services for the company.
Customer Service Representative
Empereon Constar-Phoenix, AZ
June 2018 to April 2021
Collected And Processed Payments to appropriate account Assisted the debtors with appropriate information and Fair Debt Collection Practices Added payment to the account
Maintained call quality and Practiced Account Resolution. Resolved several accounts in arrears with payment processing, promise to pay and ACH scheduled. Handled calls to consumers, debtors up to 250 plus calls per workshift. Maintained call quality performance and handled call que effective and efficiency. Assessed accounts for payment and debt resolution. Customer Satisfaction in KPI stats. Gained company reviews and surveys from client also assisted Team Lead with Quotas to be met. Education
Health Science (Bachelor's degree)
CTU Online-Phoenix, AZ
August 2023 to October 2024
Learning degree in Health Care Management
Bachelor Science in Health Care Management
Medical Assisting (College)
Everest College-Phoenix-Phoenix, AZ
April 2011 to October 2012
Earned Medical Assistant Certification, Graduation Completed Learned many skills in office procedures
CPR Certified
Associate's degree
Skills
• Social work
• Collections agent experience (10+ years)
• Adobe Illustrator
• CRM software
• Upselling/cross-selling
• Spanish
• Logistics
• HIPAA
• Research
• Google Suite
• Ethernet
• Debt collection negotiation
• Lead nurturing email (5 years)
• GPS
• Smartsheet
• Medical Office Experience
• Mobile devices
• Managing customer accounts
• Attention to detail (8 years)
• Client communication (10+ years)
• EHR systems
• Transcription
• Vital Signs
• Electronic health records (EHR) management
• Patient interaction
• Microsoft Word (5 years)
• Basic math
• Litigation
• Affordable Care Act (ACA)
• CRM system proficiency
• Product management
• Health information management
• Medical Scheduling
• Document management
• Data entry (10+ years)
• Math
• Experience working with students
• Analysis skills (1 year)
• Time management (10+ years)
• Accounting software
• Managed care
• Medical collection
• ICD-10
• Cash management
• Power BI
• Call center (10+ years)
• Fact checking
• Loan processing
• Active listening (10+ years)
• Education administration
• Microsoft Outlook (10+ years)
• Training
• Experience with individuals with mental health conditions
• Yardi
• Home care
• Employee orientation
• Payment Processing (10+ years)
• B2B
• Salesforce
• Pricing
• Benefits administration
• Excel formulas
• Account reconciliation
• Sales
• Morningstar
• Problem management
• Phone communication
• Primary care
• Customer relationship management
• Achieving sales targets
• Medical Records
• Debt recovery
• Leadership (1 year)
• Healthcare benefits management
• B2B sales (3 years)
• Management
• Written communication (8 years)
• Cold calling
• Social media management
• Dispatching
• Banking
• iCIMS
• Organizational management (5 years)
• Medicare
• Driving
• AI
• Computer skills (10+ years)
• Prior authorization management
• ACH
• Complaint handling
• Administrative experience
• SharePoint
• Cash handling
• Outbound calling
• Quality control
• Epic
• Productivity software
• Microsoft Office (10+ years)
• NetSuite
• Operations management
• Information security
• Warehouse experience
• Medical Billing
• Debt collection (10+ years)
• Phone etiquette (10+ years)
• Microsoft Teams
• Solaris
• Fair Housing regulations
• TILA
• Microsoft Excel (5 years)
• EMR/EHR
• Computer operation
• Computer literacy
• High-end sales
• Order fulfillment
• Quality improvement
• EMR Systems
• Home health
• Anatomy knowledge
• Account analysis
• Revenue cycle management
• Customer service (10+ years)
• English (10+ years)
• Filing
• Key Performance Indicators
• Multitasking (10+ years)
• Technical Proficiency
• Typing (10+ years)
• Upselling
• 5G
• Back-end development
• Sourcing
• Transportation management systems
• Accounts payable
• Microsoft Access (Less than 1 year)
• Collection Representative (10+ years)
• Relationship management
• Financial services
• QuickBooks
• Financial software
• Conflict management
• Communication skills (10+ years)
• Google Docs
• Customer retention (2 years)
• Excel data analysis
• Debits & credits
• Insurance Verification (2 years)
• Data interpretation
• Clerical Experience
• Marketing
• Organizational skills
• Account management
• Deal closing
• Meeting facilitation
• Windows (5 years)
• Writing skills (8 years)
• Grammar Experience
• Customer support (10+ years)
• Dental assisting
• Maintaining patient confidentiality
• Telemarketing
• Outbound sales
• Manufacturing
• Word processing
• Senior care
• Negotiation (5 years)
• Landlord-tenant law
• CPT coding
• Lead generation
• Valuation
• Front desk
• Office experience (8 years)
• Gastroenterology
• Medical Terminology
Languages
• Multilingual
Certifications and Licenses
Driver's License
CPR Certification
Additional Information
Microsoft Office
Excel Data
Power Point
Ability to learn other skills
Contact this candidate