Customer Service Administrative Assistant

Chamia C Bills

*** - *** - **** • ******.******@*****.***

PROFILE

Working with a wide variety of people and having a solid history of customer service with end-result successes. Proven ability to develop relationships in new market areas and maintain them. Strong analytical and planning aptitude combined with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits without supervision. Self-motivated with high-energy.

EXPERIENCE

Gainesville State School May 2022 – Present

Sr. Juvenile Correction Officer

● Provide safety, security, custodial care, & surveillance of assigned youth

● Enforce & follow DYS policies, procedures, rules, and regulations

● Monitor and operate electronic detection equipment

● Manage and maintain security of youth to and from various destinations

● Manage and maintain security and a positive interaction during and after family visits

● Complete all required documents (reports, logs, evaluations etc.)

● Oversee movement on facility grounds and outside trips

● Observe behavior and social interaction of youth

● Intervene and de-escalate youth behavior and conflicts

● Monitor and instruct youth on general housekeeping duties

● Maintain awareness of unusual behavior and crisis situations

● Follow all DYS policies and procedures with youth

● Collaborate and provide information to division leadership

● Possess strong work ethic and dependability

Lasalle Corrections October 2021 – April 2022

Correction Officer

● Correction officer

● Process incoming inmate by performing intake information

● Complete the booking inmate into Odyssey

● Provide a bag with issued items, mat and utensils.

● Complete Releases or transfers

● Perform the process of taking mugshots, fingerprints, and pin numbers for telephone calls. City of HUGO September 2019 – April 2020

Office Clerk

● First point of contact for visitors, and employees; determine nature and purpose of visit; and direct or escort guests to specific destinations. Serve as a contact point for guest needs and questions.

● Answer phones and direct calls to appropriate departments.

● Processed bill payments for customers by cash, checks or money orders.

● Assisted customers with questions regarding water bills.

● Filed complete and processed purchase orders

● Collect, sort, distribute, or prepare mail messages or courier deliveries

● File and maintain records

● Other duties, as assigned.

WPX Energy November 2017 – August 2019

Administrative Assistant

● First point of contact for visitors, and employees; determine nature and purpose of visit; and direct or escort guests to specific destinations. Serve as a contact point for guest needs and questions.

● Entered Correction and Rejection Run tickets, filed and maintained records.

● Operate telephone switchboard to answer, screen, or forward calls providing information taking messages or scheduling appointments.

● Analyze data to determine answers to questions from customers or members from the public.

● Reserve Conference Rooms for personal

● Other duties as assigned

EZ - Mart Stores November 2016 – September 2017

Cashier/ Assistant Manager

● Greet customers entering the establishment.

● Answer customers’ questions and provide information on procedures or policies.

● Count money and audit money drawers

● Reconcile daily summaries of transactions to balance books.

● Issue receipts, refunds, credits or change due to customers. Gentivia Home Health January 2012 – June 2017

Patient Care Aid

● Complete physical checks and monitor patients to detect unusual and harmful behavior and report observations to professional staff.

● Clean and disinfect rooms and furnishing to maintain a safe and orderly environment.

● Organize, supervise, or encourage patient participation in social, educational or recreational activities.

● Accompany patients to and from wards for medical or dental treatments, shopping trips or religious or recreational events.

● Provide patients with assistance in bathing, grooming, demonstrating these skills as necessary. Wal-Mart Stores February 2013 – January 2016

Asset Protection Associate

● Create and implement security standards, policies and procedures.

● Identify, investigate or resolve security breaches.

● Coordinate security operations or activities with public law enforcement, fire and other agencies.

● Write or review security- related documents such as incident reports, proposals, tactical and strategic initiatives.

● Develop, implement, manage or evaluate policies and methods to protect personnel against harassments, threats or violence for a Fortune 100 company.

EDUCATION/INTERNSHIPS

● Southeastern Oklahoma State University Durant, OK Bachelor of Arts in Criminal Justice July 2017

● Eastern Oklahoma State University Wilburton, OK

Associate of Arts December 2014

● Hack Welch Law Firm Hugo, OK

Law Secretary Feb. 2017- Mar. 2017

● Pushmataha/ Choctaw Drug Court Hugo, OK

Drug Court Coordinator Jan. 2017- Feb. 2017

COMMUNITY INVOLVEMENT

● Chesapeake’s H.E.L.P. (Helping Energize Local Progress)

● Oklahoma Regional Food Bank

● Habitat for Humanity

References upon request

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