Front Desk Work-From-Home
Resume:
Antoinette F. Trotta
Unit 3308
Stoughton, MA 02072
Jan 2023-April 2023 H&R Block
Assistant Team Leader
Responsible for all Front Desk operations:
Answering phone, taking messages for all Tax Pros,
Booking appointments, greeting, and interacting with
clients.
Running various statistical reports.
Maintaining Communications Board daily. Processing payments of Invoices.
Maintaining and closing out cash draw.
Dec 2001-2020 Lindo Productions d/b/a ValvePal
Owner/Operator
Research, preparation, and filing of Trademark and Patent documents to the USPTO.
Research and development of graphics and designs for product:
Including display, packaging, and promotional brochures.
Writing articles for trade publications
Establish and maintain daily office functions.
Liaise with the inventor/owner and vendors to obtain information and facilitate orders.
Follow up on material orders, delivery, and production schedules.
Make arrangements and reservations for various industry-related trade shows.
Marketing and sales of product through direct contact with
company officers, distributors, purchasing agents, and mailing
campaigns.
Establish and maintain all bookkeeping functions.
Tax preparation and filing.
MS Word, Excel, Adobe Photoshop, QuickBooks
March 2000-Nov 2001 MIT Endicott House – Dedham, MA
Front Desk Administration
Manage Front Desk operations for a 37-guest room conference/event facility. Covering both Day and Night Shifts.
Dynamic interaction with diverse international clientele.
Excellent organizational, prioritizing, multi-tasking, and problem-solving skills, relying on strong personal initiative and self-direction.
Excellent communication skills and discretion in handling sensitive information.
Strong customer service orientation
Created Front Desk Information/Procedures Manual.
Training of new personnel.
Provide back-up and assistance in other departments:
Food & Beverage, Conference Services, Conference Planning.
Assist the General Manager/Finance Manager on special projects/assignments.
MS Word, Excel
Jan 99 – March 2000 The Last Word
Owner/Operator
Home-based computer services.
Medical Transcription
Dissertations – Research Reports
Newsletters, Advertising, and Informational Brochures
MS Word, Excel, PowerPoint, Publisher
Aug 95 - Jan 99 New England Electrical Testing Engineers Inc. – Walpole, MA
Office Manager/Administrative Assistant
Office management and administrative duties for a small firm of
Electrical testing engineers and technicians.
Preparation of bid proposals, Field Test Reports, and correspondence
and sales information packages.
A/P, A/R, Billing, Month End Closing Procedures, G/L, P/R
Handled confidential matters for the company President: Personal finances, correspondence, telephone coverage, and screening of calls.
Designed and implemented a standardized computer Field Test Report form.
MS Word, DAC Easy
Jan93 – Aug 95 Hit or Miss Corporate Office – Stoughton, MA
Administrative Assistant
Personal Secretary to Vice President of Real Estate: Screen phone calls, schedule and track meetings, and travel arrangements.
Transcribed site visit notes
Administrative Assistant to Real Estate and Construction Departments: Correspondence, Lease Reviews, Letter of Intent,
Project Schedule Updates.
Research and prepare Deal Package Proposals, Construction Exhibits, and Construction Contracts
WordPerfect 5.1, Lotus 1-2-3
EDUCATION: Stonehill College
1967 – 1969
Brown University
1980-1981
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