Customer Service Support Specialist
Resume:
Resume
Personal Information
Name: Loretta Y. Marroquin
Address: *** ****** **. *********, ** 76002
Phone Number: 682-***-****
Email: ****.*.****@*****.***
Professional Summary
Detail-oriented and dedicated Army Veteran with over 20 years of diverse experience in customer service, administrative support, logistics, and insurance claims. Known for strong organizational skills, multitasking in fast-paced environments, and a proactive approach to problem-solving. Proven track record in improving operations, managing sensitive information, and delivering exceptional service to clients and colleagues.
Professional Experience
Job Title: Customer Support Specialist
Company: Overhead Door Corporation – Customer Support Specialist
Duration: Oct 2021 – Jan 2025
Responsibilities: Handled customer and store communications via phone and email to coordinate installation scheduling. Ensured all documentation was complete for accurate invoicing and timely payments. Entered new orders and followed up to maintain timely service delivery
Job Title: Imaging Specialist
Company: Iron Mountain
Duration: March 2021 – August 2021
Responsibilities: Prepared and scanned over 900 sensitive documents per hour. Interpreted and followed customer instructions for document processing
Job Title: Administrative Assistant
Company: Supreme Drivers Inc.
Duration: January 2021 – February 2021
Responsibilities: Screened truck driver applicants and relayed information to recruiters. Managed inbound and outbound calls with prospective hires and clients
Job Title: Customer Service Representative
Company: ACI Distributing and Manufacturing
Duration: July 2019 – November 2020
Responsibilities: Managed inventory, order fulfillment, shipping logistics, and new account setups. Processed payments, verified account information, and ensured shipping accuracy. Proofread catalogs and handled administrative documentation
Job Title: Accounting Clerk
Company: Sterling Pacific Meat Co
Duration: Jan 2019 – May 2019
Responsibilities: Balanced accounts, processed invoices, and reconciled billing errors. Filed error reports and collaborated with customer service to resolve discrepancies
Job Title: Customer Service Representative
Company: Workmen’s Auto Insurance
Duration: July 2015 – January 2019
Responsibilities: Handled claims calls, processed policy changes, and resolved billing issues. Maintained service standards with minimal hold times and processed over 80 transactions daily
Job Title: First Notice of Loss / Claims Assistant
Company: Workmen’s Auto Insurance
Duration: March 2012 – July 2015
Responsibilities: Recorded initial claim statements, processed invoices, and supported subrogation efforts
Job Title: Associate Claims Adjuster
Company: Workmen’s Auto Insurance
Duration: September 2000 – March 2012
Responsibilities: Negotiated settlements, handled total loss claims, and issued payments. Achieved $200,000+ in salvage sales over 6 months. Conducted investigations, analyzed liability, and supported policyholders in a high-volume environment
Education and Military Service
East Los Angeles College – Coursework in Computer Processing
1991 – 1992
Garfield High School – High School Diploma
Graduated 1979
United States Army – Light Machine Operator (MOS 62J)
1988 – 1990 Served in Panama
US National Guard – Supply Specialist (MOS 76P)
1994 – 2003
US National Guard – Truck Driver, Sergeant (MOS 88M)
2004 – 2005 Served in Iraq
Skills
Proficient in Microsoft Office (Word, Excel), AS400, Sage Exchange
Strong organizational and multitasking skills
Effective communicator and problem-solver in high-pressure settings
Logistics and supply management experience from military service
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