Customer Service Call Center

Constance E. Messinger

Address **** **** ***** ***** ***** number 904-***-**** Email **********@*******.*** OTIVATED, HARD-WORKING AND LOYAL INDIVIDUAL known for accuracy, attention to detail and exceptional customer service. Always brings a positive energy to office culture. Adjusted to company policies and procedures. Worked along with management to prepare monthly budget, gathering information required for attorneys and owners. Responsible for yearly project proposals. Backed by proven results, solid experience, and proficiencies in generally accepted accounting practices, as well as Microsoft Office Suite. KEY SKILLS

Accounts Payable Processes

Supervised Staff & Teambuilding

Records Organization & Assistant

Management

Oversee & Co-Managed Liens on

Properties

Prepared Monthly Community

Newsletter

Presented To Management Ideas for

Upcoming Holidays for Community

Received & Delegated Work Orders for

Property

Ensure Compliance with Funding

Sources

Corporate Accounting & Bookkeeping

Vendor Negotiations

Prepared Accounting Month End

Reports for Corporate Office

Organized Board of Director Meetings

PROFESSIONAL EXPERIENCE

MIKE SLOCUMB LAW FIRM JACKSONVILLE, FLORIDA

Intake Specialist, 03/15/2022 to Present

Responsible for directing inbound calls & taking messages for a mid-sized national personal injury law firm.

• Answered calls from clients, attorneys, healthcare providers and insurance companies and directed callers to the appropriate party or took detailed messages to be provided to legal teams across the country.

• Handled 30-40 calls per day; answered the call, directed the caller, recorded call details in client-tracking system

• Began intake processes by talking with recently injured people about their accident, recording key details and ensuring a smooth transfer to an intake specialist.

• Used the Google Business suite of products (Sheets, Docs, Slides, Sites) daily MESSINGER ESTATES JACKSONVILLE, FLORIDA

Call Center Associate, 01/10/2016 to 03/14/2022

A family, health-related matter required me to be out of work. Helped keep the family business running. RANDSTAD USA JACKSONVILLE, FLORIDA

Call Center Associate, 09/10/2015 to 01/10/2016

Responsible for answering in bound calls in call center. Responsible for the organization and coordination of office operations as per management.

• Answered customer calls in call center environment. Used my customer service skills of listening to the customers questions or concerns and acting on them in a fast-paced environment

• I was responsible for the preparation of the call, selling, checking on orders placed or selling them merchandise

• Assisted with the policies, rules and regulations, and ensured compliance

• Worked closely with Team Leaders for the immediate reporting of any issue be it positive or negative to ensure excellence in customer service

M

THE LANDINGS AT BELLE RIVE JACKSONVILLE, FLORIDA Assistant Manager, 01/07/2010 to 02/09/2012

Provided support to upper management by overseeing and facilitating the daily operations for management.

• Shadowed Property Manager to ensure compliance with board members

• Provide exceptional customer service to both owners and rental homeowners

• Facilitate payroll entries, time off request, and scheduling

• Received and prepared work orders for the property and scheduled staff accordingly

• Worked with management to prepare monthly and yearly budgets

• Responsible for yearly vendor proposals

PSCU SERVICE CENTER, INC. JACKSONVILLE, FLORIDA

Call Center Associate, 01/00 to 02/04

Responsible for answering inbound calls and communicating procedures by utilizing all resources.

• Ensured office policies and procedures are being adhered to

• Prepared myself daily with goals for calls from Visa/MasterCard clients

• Received and was honored with Awards of Accomplishments for achievements

• Monitored and maintained office supply inventory

• Prepared and processed accounts with lost or stolen cards

• Allocated resources to enable task performance

• Effective telephone and email communicator

• Adjusted to company policies and procedures promptly

• Maintained call volume expected

PINEWOOD POINTE APARTMENTS JACKSONVILLE, FLORIDA Assistant Manager, 01/1998-05/2000

Perform a wide range of administrative and office support activities for the department and/or managers and supervisors to facilitate the efficient operation of the organization.

• Coordinated meetings, appointments and travel arrangements for staff

• Maintained filing system and retrieved documents from filing system

• General clerical duties including photocopying, fax and mailing

• Opened, sorted and distributed incoming correspondence

• Answered, screened and transferred phone calls

• Coordinated maintenance of office equipment

• Handled requests for information and data

• Received and directed visitors and clients

• Maintained office supply inventories

EDUCATION

DUNCAN U. FLETCHER HIGH SCHOOL – JACKSONVILLE BEACH, FLORIDA HIGH SCHOOL DIPLOMA

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