Customer Service/Order Desk/Brand Ambassador/Administration

TYSEN STURGEON

Calgary Canada

**************@*******.*** / 403-***-****

SUMMARY

Office expert with expertise in cash handling, inventory management, and customer assistance. Proven ability to communicate effectively and manage time efficiently while maintaining high attention to detail. Strong work ethic demonstrated through consistent performance in fast-paced office and retail environments. Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques. EXPERIENCE

Wrap Transportation Technician / Wrap Dynamics - Calgary, AB 03/2016 - Current Casual part time wrap items like boats, houses, military gear, and oil field structures for protection and transportation.

Registration Cashier/Clerk Typist / BBW International - Calgary, AB 07/2025 - Current Part-time working events and conventions.

Assist with attendee registration and data entry.

Process payments accurately using POS (Point of Sale) systems, or bills and coins, providing the correct change. Kept records of purchases, maintained an orderly appearance of the registration area, and restocked supplies as needed.

Resolved customer complaints professionally in accordance with company policy. Premium Server / Calgary Sports & Entertainment Corporation - Calgary, Canada 01/2019 - 01/2023 I worked in catering for professional sporting events, such as the NHL and CFL. I also cater to major concerts in Calgary.

Premium catering service to high profile clients and professional sports players. I provide exceptional levels of food service experiences to clients. Brand Ambassador / Mosaic - Calgary, Canada 01/2019 - 01/2022 I worked part-time as a brand ambassador at liquor stores before the COVID-19 crisis. Running activations by setting up booths and having different products that I represent and sell to customers. Engaging customers to let them try samples, and informing them of the products I represent. Bartender / Banquet Server / Aramark - Calgary, Canada 01/2015 - 01/2018 Employed by Aramark as a bartender/server in catering for the University of Calgary, Hotel Alma, and the Red & White Club.

My duties included setting up bars, bartending at the events, tearing down the bar, and cashing out. Server at events and functions, which included setting up table dining ware, serving plated meals, and cleaning the tableware after events.

TS

Canvasser Recruiter (Inside Sales) / Heart & Stroke Foundation - Calgary, Canada 01/2012 - 01/2014 Canvas Recruiter for the Heart Campaign.

Recruiting canvassers via telecommunications for the raising of money for scientific heart research. Inside sales and marketing of prospective clients. Help Desk Tier 1 / Hewlett-Packard - Calgary, Canada 01/2006 - 01/2007 IT Help Desk for Hewlett-Packard under contract is responsible for taking incoming calls, emails, and voicemails from clients related to computer system issues.

Support ranged from system errors, network errors, application errors, general information, and troubleshooting. Updating client files and administering services to user accounts. EDUCATION

01/2014

Web Development Certificate: Creating Webpages, Advanced Webpages, CMS (WordPress), Dreamweaver CS6, Java, HTML5 & CSS3, Intermediate HTML5 & CSS3

Bow Valley College - Calgary, AB

Certificate: Web Development 2006

CDI College - Calgary, AB

Fort McMurray Composite High School - Fort McMurray, AB CERTIFICATIONS

Anti-Money Laundering Certificate 2025

ProServe Certificate 2025

Protect Certificate 2025

Deal Us In Phase 1 Certificate 2025

Deal Us In Phase 2 Certificate 2025

Reel Facts Certificate 2025

Sell Safe 2021

Alberta Food Handlers Certificate 2019

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