Customer Service Administrative Support

LATOSHIA N. JOHNSON

WASHINGTON, DC *****

202-***-**** / ************@*****.***

SUMMARY

A results-driven leader with over a decade of experience optimizing operations, cultivating high-performing teams, and consistently driving business growth. My career spans operations and team leadership, business development, financial analysis, and comprehensive administrative support, consistently delivering enhanced efficiency, increased profitability, and exceptional customer satisfaction. I have a proven track record of reducing inventory shrink by 11%, boosting customer satisfaction by 9%, and driving consistent sales growth in high-volume retail environments.

SKILLS

Spearheaded operations and team leadership, managing daily processes, and logistics to improve overall efficiency.

Drove business growth through strategic initiatives that secured new contracts and increased revenue.

Leveraged financial and data analysis to inform strategic decisions, resulting in cost savings and enhanced profitability.

Provided comprehensive administrative support, including project coordination and problem-solving

Managed a high volume of customer interactions to address inquiries, resolve complex issues, and enhance the overall customer experience.

My expertise lies in translating strategic vision into actionable plans, building strong client relationships, and leveraging data to make informed decisions that directly impact the bottom line.

I thrive in dynamic environments where I can apply my skills in process optimization, staff development, and problem-solving to achieve outstanding results.

Professional Experience

Advantage Solutions, Falls Church, VA - Brand Ambassador; 2025-2025

Boosted product sales by 8% by conducting engaging food demonstrations and providing excellent customer service. Managed all aspects of the product display and collected valuable customer feedback.

Walmart, Romona, OK - Remote Human Resources Clerk; 2022-2025

Supported HR functions by managing the recruiting process, scheduling interviews, and handling new hires, transfers, and terminations. Prepared and analyzed HR data using Excel, including VLOOKUP, to generate and submit regular reports for management.

Walmart, McLean, VA - Department Manager; 2017-2022

Drove sales growth and increased profitability by managing a high-volume department Reduced inventory shrinkage by 11% while improving in-stock rates through optimized inventory management. Led a team of 23 associates, consistently exceeding performance targets.

Walmart, Elizabeth City, NC- Customers Service Manager; 2014-2017

Led a team of 12 associates to boost customer satisfaction by 9%. Resolved over 1,000 escalated customer issues weekly to maintain loyalty and improve retention.Optimized front-end operations, which reduced customer wait times by 7%.

EDUCATION

Paul Mitchell Cosmetology, McLean, VA – Licensed Cosmetologist, VA (2012)

Career Technical Institute, Washington, D.C. – Certification, Bookkeeping Specialization (2009)

DuVal High School, Lanham, MD – High School Diploma (2002)

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