Customer service
Resume:
Cassandra Crosby
Richland, GA *****
****.**********@*****.***
Professional Summary
Results-driven customer service representative with extensive experience in fast-paced environments, including food service and office administration. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Demonstrated leadership by training and supervising team members, implementing process improvements, and maintaining high standards of service. Currently pursuing a degree in Human Resources and Social Work, bringing a strong foundation in interpersonal skills and customer relations.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Server/Cashier
• Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
• Trained and supervised a team of XX cashiers to ensure efficient checkout processes and exceptional customer experiences
• Implemented new POS system, resulting in improved accuracy and efficiency in cash handling procedures
• Maintained accurate records of daily sales, returns, and voids to reconcile with end-of-day reports
• Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally
• Collaborated with the store manager to develop strategies for reducing theft and fraud at the cashier stations
• Assisted in training new hires on proper cash handling procedures, company policies, and customer service standards
• Performed regular audits of cashier drawers to identify discrepancies or errors in cash transactions
• Provided guidance to customers on loyalty programs, promotions, discounts, or special offers available at the store
• Developed strong product knowledge to assist customers with inquiries about merchandise availability or pricing
• Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies as needed
• Ensured compliance with all financial regulations related to cash handling procedures at the cashier stations
• Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
• Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
• Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
• Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
• Adhered to all food safety regulations to ensure the health and well-being of customers
• Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
• Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards
• Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
• Managed inventory levels of supplies such as napkins, utensils, condiments etc. ensuring availability during peak hours
• Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
• Maintained accurate record keeping for guest reservations ensuring smooth operations during busy periods
• Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
• Provided exceptional service to VIP guests, including personalized recommendations and attention to detail
• Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
• Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals
• Trained new staff members on restaurant procedures, menu items, and customer service standards
• Collaborated with team members to create a positive work environment focused on delivering excellent customer service
• Demonstrated strong problem-solving skills by resolving issues related to food quality or service promptly and effectively
• Consistently achieved sales targets through suggestive selling techniques and upselling strategies
• Ensured compliance with health codes and sanitation guidelines at all times during food handling processes
• Developed relationships with regular customers by providing personalized service based on their preferences
• Assisted in the training of new servers on restaurant policies, procedures, and customer service standards
• Effectively communicated customer feedback or concerns to management for prompt resolution
• Collaborated with kitchen staff to ensure accurate delivery of food orders according to guest specifications
• Maintained a clean work area throughout shifts by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Efficiently managed time during busy periods by prioritizing tasks based on urgency while maintaining attention to detail
McDonalds Crew Member
• Provided exceptional customer service by greeting customers, taking orders, and accurately processing payments
• Maintained cleanliness and organization of work area, adhering to health and safety regulations
• Managed high-volume drive-thru orders efficiently, minimizing wait times for customers
• Collaborated with team members to ensure smooth operations during peak hours
• Demonstrated strong communication skills by effectively communicating order details with kitchen staff
• Handled customer inquiries and complaints in a professional manner, resolving issues promptly
• Operated cash register system accurately, handling transactions with precision
• Assisted in training new crew members on company policies, procedures, and customer service standards
• Followed proper food handling procedures to maintain freshness and prevent contamination
• Worked collaboratively with colleagues to achieve daily sales targets and goals
• Adhered to all company policies regarding uniform appearance and personal hygiene standards
• Maintained a clean dining area by regularly clearing tables, cleaning spills, and sanitizing surfaces
• Efficiently managed multiple tasks simultaneously in a fast-paced environment
• Proactively identified opportunities for process improvement within the restaurant operation
• Safely operated kitchen equipment such as grills, fryers, and microwaves
• Maintained knowledge of menu items, promotions, and special offers to provide accurate information to customers
• Demonstrated flexibility by adapting quickly to changing priorities or unexpected situations
• Received recognition for consistently providing excellent customer service Office Clerk/Receptionist
• Performed data entry tasks with a high level of accuracy and attention to detail
• Maintained confidentiality of sensitive information while handling employee records or other confidential documents
• Resolved customer complaints or issues promptly through effective communication skills
• Maintained an organized workspace that facilitated quick access to essential resources
• Developed standardized templates for commonly used documents which improved consistency across the organization
• Updated company databases with accurate information regarding clients or vendors on a regular basis
• Assisted in the coordination of office meetings, including scheduling, preparing agendas, and taking minutes
• Managed and maintained accurate filing system for all company documents, ensuring easy retrieval and organization
• Screened and directed incoming calls, providing information and taking messages as necessary
• Maintained confidential files and records in accordance with company policies
• Managed email correspondence by responding to inquiries promptly and professionally
• Proofread documents for accuracy in grammar, punctuation, spelling, formatting etc
• Developed efficient filing systems both physical (paper) copies as well as electronic files
• Developed and maintained relationships with key accounts, ensuring customer satisfaction and loyalty
• Assisted in conducting customer satisfaction surveys to gather feedback on service quality
• Identified opportunities for process improvement within the customer support department
• Managed customer escalations by investigating issues thoroughly and providing timely resolutions
• Contributed to the development of customer support policies, procedures, and guidelines
• Monitored social media channels for customer inquiries or complaints, responding promptly and appropriately
• Developed strong relationships with key clients through regular communication and personalized support
• Provided technical assistance to customers experiencing difficulties with software installations or configurations
• Worked closely with the operations team to ensure smooth order processing and fulfillment
• Greeted and welcomed visitors, ensuring a positive first impression of the company
• Managed office supplies inventory by monitoring stock levels and placing orders when necessary to ensure smooth operations
• Provided administrative support to various departments as needed, including data entry, filing documents, photocopying, etc
• Maintained confidentiality of sensitive information related to clients/employees during interactions or handling documents
• Maintained a positive attitude even during demanding situations, ensuring excellent customer service experience for visitors and callers
• Took initiative in identifying areas for process improvement within reception area operations; implemented changes resulting in increased efficiency
• Participated in professional development opportunities to enhance knowledge of administrative best practices and industry trends
• Demonstrated strong problem-solving skills when faced with challenging situations or conflicting priorities
Customer service representative
• Managed and maintained accurate filing system for all company documents, ensuring easy retrieval and organization
• Handled incoming and outgoing mail distribution, ensuring timely delivery to appropriate recipients
• Maintained inventory of office supplies and placed orders as needed to ensure smooth operations
• Performed data entry tasks with a high level of accuracy and attention to detail
• Provided administrative support to various departments by handling phone calls, responding to inquiries, and directing visitors
• Developed and maintained positive relationships with clients, vendors, and other external stakeholders through effective communication skills
• Maintained confidentiality when handling sensitive documents or information
• Provided exceptional customer service by responding promptly to inquiries and resolving issues effectively
• Ensured compliance with company policies and procedures regarding data privacy and security
• Increased customer satisfaction ratings by promptly addressing inquiries or concerns via phone or email
• Demonstrated strong problem-solving skills by resolving complex scheduling conflicts efficiently
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
• Developed strong relationships with key clients through regular communication and personalized support
• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
• Collaborated with the sales team to identify upselling opportunities during interactions with customers, contributing to an increase in average order value by XX% Server
Perry Brothers Oil Company, Inc. Gas N Go Express
Education
Human resources and social work (Undergraduate)
Bryant and Stratton college online-Remote
Present
High school diploma
Americus, GA
2017
High school diploma or GED
Skills
• Computer skills
• POS
• Microsoft Office
• Patience
• English
• Empathy
• Phone etiquette
• Organizational skills
• Typing
• Cash register (8 years)
• Stocking (8 years)
• Customer service (8 years)
• Phone communication
• Food service (5 years)
• Problem-solving
• Office experience
• Customer relationship management
• Telecommunications headsets
• Windows
• Communication skills
• Attention to detail
• Multitasking
Languages
• English - Fluent
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