Certified Nurse Assistant

ELBE SYNCLAIRE

*** ********* **, *** *, Nashville, TN 37205

Phone: 864-***-****

Email: **************@***.***

PROFESSIONAL SUMMARY

Dynamic hospitality professional with 17+ years of comprehensive event management and bar operations expertise, seeking to return to the vibrant world of hospitality after gaining valuable healthcare experience. Proven track record of managing large-scale events, leading high-performance teams, and creating exceptional customer experiences through creative problem-solving and outstanding interpersonal communication. Known for positive energy, professional excellence, and ability to thrive in fast-paced environments while maintaining attention to detail and customer satisfaction focus. CORE COMPETENCIES

Event Planning and Execution

Bar Operations and Management

Team Leadership

Customer Relations

Creative Problem-Solving

Staff Training and Development

Inventory Management

Vendor Relations

Budget Management

Crisis Resolution

Revenue Generation

Regulatory Compliance

Quality Control

Project Management

Business Development

Strategic Planning

PROFESSIONAL EXPERIENCE

Care Partner - Certified Nursing Assistant

Vanderbilt Medical University Hospital

Nashville, TN

December 2019 - March 2025

● Provided comprehensive patient care in high-acuity medical environment, managing complex cases with multiple medical devices and monitoring systems

● Performed advanced clinical procedures including phlebotomy, urinary catheter insertion, and fluid intake/output monitoring

● Responded to medical emergencies including initiating CPR and life-saving interventions in critical situations

● Collaborated with medical teams to ensure optimal patient outcomes and family satisfaction in high-stress healthcare environment

● Maintained detailed documentation and communication with healthcare professionals while managing multiple patient assignments

● Developed enhanced crisis management, clinical assessment, and interpersonal communication skills Certified Nursing Assistant

Advent Health

Florida

March 2017 - August 2019

● Delivered quality patient care while maintaining positive attitude in challenging healthcare environment

● Demonstrated reliability and professionalism in fast-paced medical setting

● Enhanced problem-solving abilities and attention to detail through medical care responsibilities Certified Nursing Assistant

Milestone Staffing

Pennsylvania

March 2014 - February 2017

● Provided flexible healthcare staffing support across multiple facilities and patient populations

● Adapted quickly to new environments and established rapport with diverse patient groups

● Maintained consistent performance standards across various healthcare settings Healthcare Support Professional

Messiah Lifeways

Pennsylvania

January 2012 - December 2014

● Supported senior living community operations with focus on resident satisfaction and quality care

● Developed strong organizational skills and attention to detail in regulated environment

● Enhanced communication abilities working with elderly population and their families Event Captain - Complete Event Management

Extreme Staffing

Atlanta, Georgia

March 2006 - December 2011

Full-service event planning and execution for corporate, private, and special occasion events

● Managed end-to-end event planning and execution for 200+ events annually, including corporate functions, private parties, weddings, and special celebrations serving 50-500+ guests

● Coordinated high-end luxury events with budgets exceeding $100,000, including exclusive experiences with helicopter arrivals and celebrity guests

● Led cross-functional teams of 5-15 staff members including servers, bartenders, setup crews, and specialty vendors to ensure seamless event delivery

● Provided on-site event management and real-time problem resolution, ensuring flawless execution through strategic planning and quick decision-making

● Developed and maintained strong relationships with corporate clients and private customers, achieving 95%+ client satisfaction and 80% repeat business rate

● Designed unique event concepts, themes, and experiences tailored to client vision and budget requirements, resulting in memorable celebrations and positive referrals

● Coordinated with caterers, florists, entertainment providers, and specialty vendors to deliver comprehensive event experiences within budget parameters

● Expertly handled real-time challenges and last-minute changes while maintaining professional composure and ensuring client satisfaction

● Managed event budgets ranging from $7,000-$100,000+, consistently delivering exceptional value while maintaining profit margins

Service Captain - Service Management

Extreme Staffing

Atlanta, Georgia

March 2006 - December 2011

Leadership role overseeing service operations and staff performance for hospitality events

● Supervised service teams ensuring exceptional customer experience and adherence to hospitality standards for high-end events and venues

● Developed and implemented training programs for service staff, focusing on customer interaction, professional presentation, and service efficiency

● Maintained consistent service quality across multiple events and venues through hands-on leadership and performance monitoring

● Served as primary point of contact for guests during events, handling special requests, resolving concerns, and ensuring memorable experiences

Bar Manager

Docs Food and Spirits

Atlanta, Georgia

January 1989 - February 2006

Comprehensive bar operations management for high-volume restaurant and entertainment venue

● Oversaw complete bar operations including inventory management, staff scheduling, customer service, and daily revenue optimization for busy restaurant/bar establishment operating 11am-4am

● Identified and implemented strategic business opportunity to extend operating hours from 2am to 4am, resulting in 50% increase in daily profits through late-night service expansion

● Successfully navigated regulatory requirements for extended hours operation while maintaining food service compliance

● Recruited, trained, and supervised bartending and bar support staff of 8-12 employees, creating positive work environment and maintaining low turnover rates

● Managed comprehensive beverage inventory including ordering, receiving, storage, and cost control, maintaining optimal stock levels while minimizing waste

● Built loyal customer base through exceptional service, personalized attention, and creating welcoming atmosphere that encouraged repeat visits

● Consistently exceeded sales targets through upselling techniques, promotional events, and customer retention strategies

● Ensured full compliance with alcohol service regulations, health department standards, and safety protocols

● Handled daily cash management, deposit preparation, and sales reporting with 100% accuracy

● Planned and executed special events, live entertainment nights, and promotional activities that increased customer traffic and revenue

CERTIFICATIONS

Certified Nursing Assistant (CNA) - Current

Basic Life Support (BLS) - Current

Phlebotomy Certification

Responsible Alcohol Service Training - Georgia and Florida Food Safety and Sanitation Certification

Event Planning and Coordination Training

Customer Service Excellence Training

KEY ACHIEVEMENTS

Event Management Excellence:

● Successfully managed 200+ events annually with 95%+ client satisfaction rate

● Coordinated luxury events exceeding $100,000 budgets with exclusive high-end experiences

● Developed signature event concepts that became client favorites and referral generators

● Maintained zero safety incidents across 6 years of event management operations

● Built reputation for creative problem-solving and exceptional customer service Bar Operations Success:

● Managed profitable bar operations for 17 years with consistent revenue growth

● Identified and implemented business expansion opportunity that increased daily profits by 50%

● Successfully extended operating hours from 2am to 4am while maintaining regulatory compliance

● Maintained loyal customer base through exceptional service and welcoming atmosphere

● Achieved consistent inventory accuracy and cost control in high-volume environment

● Trained and developed numerous bartending professionals who advanced in hospitality careers Healthcare Professional Development:

● Successfully performed advanced clinical procedures including phlebotomy and emergency response

● Demonstrated ability to remain calm and effective in life-threatening emergency situations

● Enhanced crisis management and clinical assessment skills in high-pressure medical environment Professional Adaptability:

● Successfully transitioned between industries while maintaining professional excellence

● Demonstrated resilience and adaptability in challenging healthcare environment

● Enhanced interpersonal and crisis management skills through diverse professional experiences PROFESSIONAL STRENGTHS

Interpersonal Excellence

Creative Problem-Solving

Leadership and Team Building

Positive Energy and Professionalism

Adaptability and Resilience

Customer-Focused Approach

Strategic Business Development

Crisis Management

Emergency Response

Clinical Competency

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