Human Resources Talent Acquisition
Resume:
Cassandra Cram
********@*****.***
A dynamic and results-driven leader with over 15 years of experience fostering employee well-being and organizational success. Proven expertise in human resources and social services, with a comprehensive background as an HR Generalist. Managed and optimized key HR functions including benefits administration, talent acquisition, employee relations, and workforce planning.
Additional qualifications include over 14 years in community program management and 12 years in program development and team supervision. Currently serving as a Crisis Clinician, leveraging strong skills in stakeholder engagement, problem-solving, and strategic communication to address complex individual and organizational needs. Pursuing educational certifications to advance expertise in strategic human resources and social behaviors.
Experience
Crisis Clinician I 2025-current
Frontier Behavioral Health, Spokane, WA
Provides telephonic and outreach crisis intervention and evaluation services to individuals and families as part of a multi-disciplinary team.
Conducts rapid response, assessments, and crisis intervention to divert individuals from emergency departments, the criminal justice system, and inpatient psychiatric treatment. Serves individuals who may have co-occurring disorders and may be experiencing homelessness. Develops recovery and stabilization plans in collaboration with individuals and their support networks.
Completes suicide and homicide risk assessments to determine appropriate levels of response. Connects clients with necessary community resources, including mental health and substance use services, Medicaid enrollment, and basic needs like emergency housing.
Maintains comprehensive and confidential client records and documentation in accordance with agency policies.
Communicates and engages effectively with individuals of varied backgrounds, trauma experiences, and cultures
Back-office Support Services 2024-current
Anchored Psychiatry, PLLC
Provided independent contractor services for invoice reconciliation and patient scheduling to a virtual psychiatric clinic, managing sensitive Protected Health Information (PHI).
Performed accounting tasks including invoice reconciliation, claims processing, and generating accounts receivable reports.
Managed clerical duties such as scheduling, rescheduling, and confirming patient appointments, and communicating with patients for logistical purposes.
Ensured strict compliance with HIPAA, HITECH, and state-specific privacy laws (Washington and Idaho) regarding health information.
Implemented and maintained robust information security standards, including encrypted devices, MFA, and secure PHI transmission.
Executive Director of Human Resources 2023-2025
Eat Good Group, LLC, Spokane, WA
Led HR operations for a team of 180 employees, focusing on strategic management and employee engagement
Ensured compliance with federal and state regulations, completing all required reports and filings
Developed and implemented comprehensive training programs to enhance employee skills and professional growth
Created efficient onboarding processes, improving new hire integration and experience
Established structured disciplinary processes to maintain workplace fairness and productivity
Reduced employee turnover by 30% through strategic HR initiatives and retention programs
Implemented incentive programs to maximize employee satisfaction and guest value
Director of Social Services/Housing Manager/Food Bank Manager/HMIS specialist 2013-2023
The Salvation Army, Spokane, WA
Supervised over 100 employees across 8 social services programs
Managed full employee lifecycle, including hiring, performance management, and terminations
Oversaw diverse programs including emergency shelters, transitional housing, and community services
Developed and maintained community partnerships and inter-agency collaborations
Managed contract compliance, budgeting, and grant exploration for various programs
Implemented data-driven approaches for program evaluation and reporting
Supervised staff and volunteer engagements for multiple housing programs
Oversaw operations for Community Services, Family Emergency Shelter, and Transitional Housing
Managed contract compliance, fundraising, and budget preparation
Implemented program compliance measures and case management protocols
Conducted data analysis and prepared statistical reports for grants and audits
CPR/First Aid Instructor 2012-2023
CPR Safety Services LLC, Spokane, WA
Complaint Resolution Coordinator 2009-2012
LTC Ombudsman of Ventura County, Ventura CA
Investigated Complaints/Abuse cases and coordinated with appropriate licensing agencies.
Responsible for reporting statistical data processing.
Trained, in-serviced, and performed all activities necessary for the function of the program.
Witnessed and executed legal documents.
Assisted and supervised volunteers on site locations.
Ministry Leader/Executive Director 2003-2008
The Salvation Army a California Corporation, 5 different locations in the USA
Experienced in writing and managing grant projects i.e., fund raising, seasonal projects.
Experience in working with United Way and emergency disaster events.
Organize programs to become more efficient including programs for youth and adults.
Made presentations to social service agencies and introduced programs.
Monitored procedures, fiscal responsibilities, overseeing the efficiency of operations.
Supervise all employees and train volunteers at the local operations.
Education
Crestmont College 2001-2003
Associates of Arts: Business and Christian studies
University of Phoenix 2011-2013
Bachelor’s of Science: Psychology
Skills
Benefits Administration
Budgeting & Financial Planning
Client Care & Case Management
Clinical Assessment & Risk Evaluation
Communication & Collaboration
Crisis Intervention & Behavioral Health Support
Data Analysis & Reporting
Employee Relations & Retention
HR Strategy Development
HRIS & Payroll
Leadership & Team Building
Legal Compliance
Organizational Change Management
Program Management & Development
Time Management
Workforce Planning & Compliance
Certifications
Agency Affiliated Counselor (Washington State) – Obtained as per job requirement
SHRM Certification-In Progress
Additional Certifications completed through Relias-Upon Request
Skills explanations:
Benefits Administration: Extensive experience in managing and improving benefit programs, ensuring compliance, and providing exceptional employee support. Oversaw the administration of employee benefits programs, ensuring compliance and providing support to employees.
Client Care & Case Management: Provided crisis and hospital diversion services to youth, adults, and families in a behavioral health crisis and facilitates access to diversion resources. Assisted with screening and assignment of referrals. Provided initial and follow-up phone and face-to-face assessments for individuals at low to moderate risk. Created and developed recovery plans and ongoing support to promote stabilization. Assisted clients in obtaining basic needs such as emergency housing/shelter services, financial assistance, medical services, and medications to help maintain stability in the community. Provided coaching, advocacy, linkage, and coordination with resources, and ongoing supports.
Communication & Collaboration: Excellent communication and interpersonal skills, capable of building strong relationships with employees at all levels. Built and maintained strong relationships with community partners and stakeholders. Communicated with community groups to maintain relationships for special events in regards to food donations. Collaborated with participants to bring together calendars to improve lives through life skills developing classes. Demonstrated strong engagement and customer service skills, empathy, and the ability to remain calm, professional, and clear-headed during escalated situations. Able to communicate and engage effectively with individuals of varied backgrounds, trauma experiences, cultures, education level, and socio-economic status.
Crisis Intervention & Behavioral Health Support: Provided telephonic and outreach crisis intervention and evaluation services to individuals and families, with primary goals of diverting individuals from emergency department admissions, the criminal justice system, and inpatient psychiatric treatment. Offers rapid response, assessment services, crisis intervention, engagement, supportive counseling, information and referral, and linkage to necessary resources. Completed suicide and homicide risk assessments to determine the level of response needed to maintain client or public safety. Developed and maintained in-depth knowledge of community resources and the ability to access them to support client needs.
Documentation & Reporting: Completed comprehensive documentation supporting safety plans. Maintained client records and other required documentation in a timely and confidential manner.
Employee Relations & Performance Management: Skilled in conducting workplace investigations, managing disciplinary actions, and fostering a positive work environment. Managed employee relations issues, conducted investigations, and implemented disciplinary actions when necessary. Supervised over 100 employees, handling disciplinary actions and terminations.
HIPAA, PHI, and HITECH Compliance: A fundamental understanding and application of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH) are necessary, as the role qualifies as a "Business Associate" under these acts.
HRIS & Payroll: Maintained HRIS software accuracy and assisted in payroll verification processes. Assisted in time-sheet verification and ensured accuracy of payroll inputs.
Invoice Reconciliation: This involves reviewing encounter records, payer remittance advice, and payment history to ensure accuracy and resolve discrepancies in billing.
Program Management & Development: Experienced in writing and managing grant projects, including fundraising and seasonal projects. Experienced in working with United Way and emergency disaster events. Organized programs to become more efficient including programs for youth and adults. Made presentations to social service agencies and introduced programs. Facilitated coordination efforts between various service groups and churches to promote productivity. Monitored procedures and fiscal responsibilities, overseeing the efficiency of operations.
Talent Acquisition & Onboarding: Successfully recruited, interviewed, and onboarded new hires, ensuring a smooth transition into the company. Streamlined employee onboarding processes and developed comprehensive training programs. Assisted in pre-screening resumes, conducting interviews, and extending job offers.
Workforce Planning & Compliance: Proficient in analyzing workforce needs, identifying gaps, and ensuring compliance with labor laws and regulations. Ensured compliance with federal and state regulations through meticulous reporting and process implementation. Oversaw 8 social services programs, ensuring adequate staffing and resource allocation. Managed contract compliance and ensured adherence to program regulations.
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