Medical Records Quality Assurance

DENISE REYES

PHOENIX, AZ ***** 623-***-**** **********@*****.***

Bold Profile

PROFESSIONAL

SUMMARY

Customer service professional with over 8 years of experience in streamlining operations and enhancing client satisfaction. Proficient in Microsoft Office Suite, scheduling, and team leadership, with a strong focus on quality assurance and problem-solving. Committed to driving innovation and excellence in service delivery, aiming to foster an environment of continuous improvement and client- centric solutions.

SKILLS Team Leadership (Skillful),

Budgeting (Beginner), Scheduling

(Experienced), Quality Assurance

(Experienced), Microsoft Office

Suite (Experienced), Problem

Solving (Experienced),

Transaction Accuracy

(Experienced), Cash Handling

(Experienced), Adaptability

(Experienced)

•

• Call center operations background

• Inbound phone calls

• High-volume call environments

• Strong computer skills

• Data entry experience

• eClinicalWorks

Scheduling and appointment

management

•

EMPLOYMENT

HISTORY

MEDICAL RECORDS CLERK 02/2025 to CURRENT

Heartone Associates Phoenix, AZ

Organized and maintained patient medical records for accurate retrieval and compliance with regulations.

•

Processed incoming medical documentation to ensure timely updates within electronic health record system.

•

Assisted in training new staff on medical records management protocols and software usage.

•

Performed regular audits of records for accuracy, completeness, and adherence to privacy standards.

•

Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.

•

Processed medical records requests from outside providers according to facility, state, and federal law.

•

Scanned medical records in digital format for easy retrieval and accessibility.

•

DR

DTA HAB TECH 2024

Hacienda Healthcare Phoenix, Az

Provided compassionate care as DTA Hab Tech at Hacienda Healthcare, fostering independence and enhancing quality of life for individuals with diverse needs.

•

Collaborated with multidisciplinary teams to implement personalised care plans, ensuring holistic support for clients' physical and emotional well-being.

•

Meticulously documented client progress and maintained accurate records, contributing to continuous improvement of care strategies and outcomes.

•

Introduced creative activities to stimulate cognitive function and motor skills, tailoring approaches to individual client preferences and abilities.

•

Achieved notable improvements in clients' daily living skills through consistent, patient-centred care and positive reinforcement techniques.

•

FRONT DESK RECEPTIONIST 2023 to 2024

Covenant Physician Partners Phoenix, Az

Managed front desk operations at Covenant Physician Partners, enhancing patient experience through efficient scheduling and warm welcomes. Streamlined check-in process, reducing wait times.

•

Maintained meticulous patient records and appointment logs, ensuring data accuracy and confidentiality. Implemented new filing system, improving information retrieval speed.

•

Coordinated seamlessly with medical staff to facilitate smooth patient flow. Acted as liaison between patients and physicians, fostering clear communication.

•

Resolved patient inquiries and concerns promptly, contributing to high satisfaction rates. Introduced feedback system, providing valuable insights for service improvement.

•

Created a welcoming environment for patients, easing anxiety and enhancing overall clinic atmosphere. Received commendations for exceptional customer service.

•

Optimised front desk operations, enhancing patient experience through efficient scheduling and warm welcomes. Streamlined check-in process, reducing wait times significantly.

•

CLIENT SERVICE REPRESENTATIVE 2018 to 2023

Ciox Health Phoenix, Az

Analysed complex client data to identify trends and opportunities. Developed data-driven strategies that led to improved service delivery and client retention.

•

Exceeded service targets consistently, contributing to company growth. Resolved challenging client issues, maintaining high satisfaction rates and

•

fostering loyalty.

Fostered strong relationships with cross-functional teams to ensure seamless client service. Facilitated effective communication between clients and internal departments.

•

CUSTOMER SERVICE REPRESENTATIVE 2015 to 2018

Fry's Food Stores Phoenix, Az

Delivered exceptional customer service, resolving complex inquiries and enhancing shopper satisfaction. Implemented efficient queue management, reducing wait times significantly.

•

Streamlined checkout processes, boosting transaction speed and accuracy. Consistently exceeded sales targets through effective product recommendations and upselling techniques.

•

Fostered strong team relationships, ensuring seamless shift handovers and cohesive customer support. Mentored new hires, accelerating their integration and performance.

•

Maintained meticulous cash handling accuracy, minimising discrepancies. Executed precise inventory management, contributing to reduced shrinkage and optimised stock levels.

•

Proposed and implemented customer feedback system, leading to actionable insights and improved store operations. Pioneered cross- departmental communication strategies.

•

LANGUAGES English (Native), Spanish (Highly

proficient)

EDUCATION Highschool Diploma 01/2016

Southwest Leadership Academy, Phoenix, Az

Graduated high school.

Contact this candidate