Team Lead Saint Louis

TIARRA JOHNSON

n 314-***-**** n **************@*****.*** St. Louis, MO

Professional Summary

Skilled healthcare team lead with 10+ years of experience in medical office operations, patient coordination, and team supervision. Recognized for streamlining workflows, improving patient scheduling efficiency, and mentoring staff to achieve departmental goals. Quick learner with excellent organizational and communication skills.

Core Skills

• BLS/CPR Certified

• EPIC & EMR Systems

• Clinical Operations & Workflow Optimization

• Team Leadership & Training

• Patient Scheduling & Coordination

• Insurance & Claims Processing

• Microsoft Office Suite (Word, Excel, Outlook)

Professional Experience

TEAM LEAD OF OPERATION – NEURO OPHTHALMOLOGY Wash U, Saint Louis, MO (Feb 2024

– Present)

• Supervise and mentor a team of 5 employees to ensure smooth clinic operations.

• Streamlined workflow processes, reducing scheduling conflicts and improving patient flow.

• Conduct daily huddles and provide clear direction to staff to achieve department KPIs.

• Trained and onboarded employees, ensuring compliance with departmental procedures. MEDICAL SECRETARY III Wash U, Saint Louis, MO (Feb 2023 – Jul 2023)

• Supported medical unit by answering multi-line phones and providing clerical support.

• Scheduled patient appointments, coordinated lab work, and followed up for no-shows.

• Prepared meeting agendas, scheduled events, and processed insurance documentation. PATIENT SERVICE REPRESENTATIVE II Wash U, Saint Louis, MO (May 2019 – Feb 2023)

• Managed patient registration, demographic updates, and EMR documentation.

• Coordinated follow-ups to meet patient care needs and improve service delivery.

• Routed documentation and escorted individuals to appropriate service locations. LEAD SECRETARY Saint Louis University (Internal Medicine), Saint Louis, MO (Jun 2015 – Jan 2019)

• Managed and adjusted complex schedules for internal personnel.

• Provided advanced administrative support including meeting coordination and correspondence.

• Updated office calendar and maintained accurate employee time cards and budget information. Education

Pre-Nursing Coursework Wash U, Saint Louis, MO

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