Customer Service Business Operations
Resume:
Stephanie Hazelton
Florence, SC *****
************@*****.***
PROFESSIONAL SUMMARY
Enthusiastic and tactical professional with continued success in instruction, education, and customer service. Proven capacity to provide comprehensive support for staff, including managing and coordinating projects and processes in support of effective business operations. Capable of working under pressure and making decisions in accordance with established procedures. Excellent communicator in crisis situations for a wide variety of diverse population. Detail-oriented and energized by innovative team members who are dedicated to creating stellar work.
PROFESSIONAL EXPERIENCE
HGS Healthcare Services, Austin Tx Remote
Customer Service Rep.
2022-2023
● answer telephone or video calls
● work over chat platforms to address customer concerns and questions about different types of product or service options.
● assist with setting up a device or troubleshooting technical issues. Palmetto Youth Academy, Florence, SC
Paraprofessional 2010 – Present
● Apply curriculum management skills to coordinate objectives, develop, and manage timelines, and maximize assignment output.
● Help students to implement coping strategies when in class to improve concentration and ability to produce quality work.
● Create, execute, and lead instructional solutions that drive proficiency growth in project content areas.
● Utilize Microsoft Office Suite to structure classroom noted and prepare instructional material to enhance classroom education.
● Create workshops and team-building exercises to develop skills of other paraprofessionals and teaching assistants.
● Attend all training, center staff meetings, and other professional development initiatives as required. Pizza Hut, Florence, SC
Server 2010 – 2013
● Listened and evaluated customer concerns while prioritizing or organizing daily follow-ups to ensure timely resolution of issues.
● Executed exemplary customer service by consistently exceeding customer expectations and adhering to operational procedures.
● Coordinated with other team members to ensure high levels of customer service and achieve operational efficiencies.
● Maintained performance and quality standards based on established metrics and benchmarks. Hobby Lobby, Florence, SC
Customer Service Representative 2005 – 2009
● Articulated customer needs through active listening and educated customers on updated policies and procedures while tailoring a solution to each customers’ case.
● Engaged with customers and clients through telephone, email, and virtual interaction and ensured swift resolution.
● Navigated through multiple computer applications with speed and accuracy and deliver services with high customer satisfaction by consistently applying the service standards.
● Identified and prioritized problems and issues related to service area and perform research for customer inquiries.
● Assimilated new hires and provided mentorship, merging their knowledge and skill set with departmental processes and systems.
Sykes Enterprises, Lakecity, SC
Call Center Customer Service Representative
2007-2008
● Assist 100+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention.
● Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education
EDUCATION
Bachelor of Arts in Elementary Education, Coker College, In Progress Diploma, Wilson High School, 2005 (Honors Graduate)
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