Customer Service Real Estate

PROFILE

Detail-oriented and highly adaptable professional with over 10 years of experience

spanning customer service, real estate, education, and property management. Proven ability to communicate effectively with diverse audiences, manage complex schedules and transactions, and work independently in remote environments. Tech-savvy and self-motivated, with hands-on experience using tools like Appfolio, Buildium, and Google Workspace. Seeking a full-time remote role in customer service or virtual assistance.

CORE SKILLS

Remote Communication & Collaboration, CRM Tools (Appfolio, Buildium), Email & Calendar Management, Appointment Scheduling, Customer Support & Problem Solving, Document Preparation & Data Entry, Google Workspace / Microsoft Office, Time Management & Multitasking, Strong Verbal Communication PROFESIONAL EXPERIENCE

Apartment Property Manager

North Shore Holdings / Real Property Management – Moorhead, MN 2021 – Present

• Co-managed operations for multiple apartment complexes as company co- owner.

• Provided customer service to tenants, conducted property tours, processed applications, and facilitated move-ins/outs.

• Handled rent collection, deposit disbursement, and lease agreements.

• Used Buildium and Appfolio software to manage tenant communications, maintenance, and financials.

• Coordinated with vendors and maintenance staff to ensure timely issue resolution.

Real Estate Agent

AgVisors – Watertown, SD

2014 – 2021

• Facilitated property sales and purchases, guiding clients through each stage of the transaction process.

• Maintained strong communication with clients, lenders, inspectors, and appraisers.

• Managed client records, documents, and appointments independently.

• Delivered exceptional customer service and built long-term client relationships through responsiveness and reliability.

Elementary Teacher (2nd & 3rd Grade)

Journey Elementary – Sioux Falls, SD

2010 – 2014

Abby Waldner

Remote • ****.**********@*****.*** • 605-***-****

• Designed and implemented differentiated lessons for diverse learners using modern educational tools.

• Integrated technology such as iPads, CPS Clickers, and digital whiteboards to enhance student engagement.

• Managed classroom logistics, records, and communications independently.

• Demonstrated excellent organizational and multitasking skills in a fast-paced environment.

EDUCATION

University of South Dakota: Vermillion, SD Master in Technology in Elementary Education, GPA: 3.45 (Graduated in one year), July 2011 Dixie State College: St. George, UT BS in Elementary Education with an ESL Endorsement, GPA: 3.45 (Graduation in four years), May 2010

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