Customer Service Administrative Support
Resume:
Ashley Chaffin
San Antonio, TX *****
******.*******.***@*****.***
Summary
Dynamic professional with a proven track record at McDonald's, excelling in customer service and conflict resolution. Skilled in document verification and record keeping, I enhance client experiences through effective communication and attention to detail. Committed to fostering positive relationships and driving operational success while ensuring compliance with industry standards.
Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Skills
Document verification
Legal compliance
Record keeping
Customer education
Oath administration
Attention to detail
Customer service
Effective communication
Problem solving
Time management
Data entry
Conflict resolution
Appointment scheduling
Organizational skills
Business communication
Inventory replenishment
Experience
October 2024 - Current
Self employed notary - San Antonio, TX
Notary Public
Recorded data from each transaction in a logbook or journal.
Contacted customers regarding missing or incomplete information on legal documents.
Educated customers about the process and requirements for notarization.
Ensured that all signers understood the contents of documents they were signing.
Administered oaths and affirmations on legal documents to affirm clients' honor and accountability.
Affixed stamp or seal on documents as proof of witnessing event or deal.
Provided a secure environment for document signings.
March 2023 - April 2024
Wild Oak Ranch Hyatt - TX
Front Desk Receptionist Sales
Provided administrative support including photocopying, faxing, and filing.
Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Input customer data into reservation systems and updated to reflect room changes.
Greeted customers warmly and made them feel welcome.
Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
Greeted customers, answered general questions and directed to appropriate locations.
Created and managed digital and physical filing systems for records, correspondence, and other material.
Compiled and prepared reports and documents as requested.
Resolved any customer complaints or issues in a timely fashion following established protocols.
Assisted with preparing reports, presentations and other documents as requested by management staff.
Monitored reception area to provide consistently safe, hazard-free environment for customers.
Greeted visitors entering establishment to determine nature and purpose of visit.
Drafted professional business documents, spreadsheets, and correspondence.
Investigated and analyzed client complaints to identify and resolve issues.
Scheduled and confirmed appointments for clients and staff.
December 2022 - May 2023
Keep Texas Healthy - San Antonio, TX
Health Insurance Agent
Assisted members to enhance current plans with supplemental benefits to boost sales.
Achieved repeat business and referrals through personalized services.
Conducted fact-finding assessments to create sales presentations for client engagement.
Provided guidance to customers regarding their rights under the law when filing claims for health benefits.
Advised clients on health insurance options, including coverage and cost comparisons.
Identified customer needs, analyzed data, and recommended appropriate products and services.
Counseled prospects and policyholders on coverage, limits and regulations.
Assisted customers with enrollment in health insurance plans and managed administrative paperwork.
Sought out new clients and developed clientele by networking to find new customers.
July 2019 - April 2021
Chic-Fil-A - San Antonio, TX
Manager
Enforced customer service standards and resolved customer problems to uphold quality service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Recruited and hired qualified candidates to fill open positions.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Enhanced customer satisfaction through the development of a customer service excellence program.
Provided leadership during times of organizational change or crisis situations.
Assigned tasks to associates to fit skill levels and maximize team performance.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Streamlined communication channels, improving information flow and decision-making speed.
Established processes to ensure efficient workflow throughout the organization.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Resolved customer complaints and issues promptly, maintaining a positive brand image.
Coached, mentored and trained team members in order to improve their job performance.
Ensured compliance with all applicable laws, regulations, industry standards.
Monitored staff performance and addressed issues.
Reviewed completed work to verify consistency, quality, and conformance.
Implemented process improvements, resultingin an increase in operational efficiency.
Delegated work to staff, setting priorities and goals.
April 2004 - May 2020
McDonald's - San Antonio
General Manager McDonald's
Ensured compliance with local health department regulations regarding food safety standards.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Forecasted customer demand to set prices or credit terms for goods or services.
Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Monitored progress by establishing plans, budgets and measuring results.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Implemented successful business strategies to increase revenue and target new markets.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Supervised employees through planning, assignments, and direction.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Recruited, interviewed and hired qualified staff for open positions.
Delegated work to staff, setting priorities and goals.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Performed routine audits of internal controls in order to maintain accuracy of financial records.
Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Prepared staff work schedules and assigned team members to specific duties.
Mitigated business risks by working closely with staff members and assessing performance.
Built and maintained loyal, long-term customer relationships through effective account management.
Established and maintained effective communication with staff members to ensure efficient operations.
Created schedules and monitored payroll to remain within budget.
Trained employees on duties, policies and procedures.
Guided management and supervisory staff to promote smooth operations.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Created effective business plans to focus strategic decisions on long-term objectives.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Assisted in the recruitment process by interviewing potential candidates for open positions.
Developed service and sales strategies to improve retention and revenue.
Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Administered employee discipline through verbal and written warnings.
Structured HR consulting services to support clients during organizational developments and changes.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Prioritized and organized tasks to efficiently accomplish service goals.
Recognized by management for providing exceptional customer service.
Completed routine maintenance and repair.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked effectively in team environments to make the workplace more productive.
Worked with cross-functional teams to achieve goals.
Assisted with customer requests and answered questions to improve satisfaction.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Operated a variety of machinery and tools safely and efficiently.
Completed day-to-day duties accurately and efficiently.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
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