Customer Service Call Center
Resume:
Chasica Parkman
Customer Service
College Park, GA 30349
**************@*****.***
Professional Summary
Detail-oriented and customer-focused professional with experience in call centers, customer service, and administrative roles. Skilled in multitasking, problem-solving, and providing excellent support via chat, phone, and email. Seeking a remote chat support role where I can utilize my communication skills and technical proficiency.
Strong organizational skills. I’m able to multitask and can manage time to meet frequent changing deadlines in a fast-paced environment.
Excellent interpersonal and communication skills; written and verbal. Typing at 35 wpm. Knowledge of Office Suite; Word, Excel, etc. Experience in preparing and serving food, and cashiering also cleaning. Experience in warehouse work.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Mail Clerk
United States Postal Service-Tampa, FL
November 2020 to February 2025
Regular Career Clerk. I love it. I sort mail.
Foreman/Supervisor
AAFES-Tampa, FL
March 2019 to September 2020
Was trained to be a Supervisor for Arby's and Slim Chickens. Passed all of my requirements; like Serve Safe, being able to handle supervising a large group of people. Customer Service Agent - Call Center
Addeco-Temple Terrace, FL
December 2018 to February 2019
Worked on a few cases for huge companies. I was reissuing checks with large amounts on it that the banks owed the customers. The customers also called in for either their personal accounts or general inquiry on why they were receiving a phone call.
Debone line worker
Alatrade Foods-Phenix City, AL
July 2016 to December 2018
Stood on a line and cut chicken legs, arms, breast and tender loins off chickens. Was able to receive a few rewards from this company. From best employee to easy person you could talk to. My rewards were received as plaques, t-shirts and sometimes gift cards to various places. Crew Member
AAFES Exchange Service-Fort Benning South, GA
March 2016 to July 2016
Worked at the Arby’s on the military base as a crew member. Took orders, ran the drive-thru and sometimes made the food.
Crew Member
AAFES Exchange Service-Tampa, FL
December 2015 to March 2016
Worked at the main exchange as a cashier. I cashed out customers at their shopping mall Customer Service
Army Air Force Exchange Service-Tampa, FL
December 2012 to December 2015
Worked at one of their restaurants which was Burger King as a crew member. Took orders, cleaned dishes, trays, and utensils.
Education
Associate's degree in Psychology
Hillsborough Community College - Tampa, FL
March 2022 to May 2024
Associate's degree in Sociology
Tallahasse Community College - Tallahassee, FL
March 2021 to June 2023
Skills
• Data entry
• Custodial experience
• Warehouse Experience
• Cleaning
• Loader Operation
• Supervising Experience
• Shipping & Receiving
• Supervisor (4 years)
• Residential cleaning
• Call Center
• Computer Operation
• Delivery Driver Experience
• Microsoft Office
• Commercial cleaning
• CSR
• Communication Skills
• Case Management
• Administrative Experience
• Customer Service
• Sales
• Van driver
• Heavy Equipment Operation
• Backhoe Operation
• POS
• Time management
• Construction
• English
• Microsoft Word
• Live Chat
• Technical Support
• Typing
• Pricing
• Load & Unload
• Food Preparation
• Merchandising
• Customer Support
• Customer Care
Languages
• English - Expert
Certifications and Licenses
ServSafe
May 2019 to Present
Food Handler Certification
Driver's License
December 2018 to February 2027
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