Customer Service Client Support
Resume:
JERMYA GRIFFIN
Wentzville, MO
******.*.*******@*****.***
Professional Summary
Motivated and personable sales and customer service professional with 4+ years of
experience in leasing, client support, and high-volume communication environments. Proven
ability to build rapport, promote value-based solutions, and convert prospects into satisfied
clients. Strong consultative sales skills, follow-up strategies, and technical aptitude with CRM
and productivity tools. Committed to professionalism, communication, and delivering excellent
customer experiences.
Skills
● Consultative Sales & Customer Retention
● Property Management & Leasing
● Salesforce, Zendesk, Five9, Microsoft Office
● Prospect Follow-Up & Conversion
● Complaint Resolution & Customer Service
● Time Management & Team Collaboration
● Upselling & Value-Based Selling
● Verbal and Written Communication
● Valid Driver’s License with Clean Record
Professional Experience
Leasing Professional
Metro at 70 Apartments – St.Louis, MO
Aug 2024 – Present
● Delivered face-to-face tours and used a consultative sales approach to guide renters
through the leasing process
● Promoted the lifestyle and value of the property rather than price to drive decisions
● Processed leasing applications and maintained accurate records and compliance
● Maintained a professional, welcoming environment and followed up with prospects to
improve conversions
● Organized follow-up communication and tracked prospect engagement using internal
tools
Client Support Specialist
Prime Rental Solutions – St. Louis, MO
Aug 2023 – Present
● Provided multi-channel client support via phone, email, and internal ticketing system
● Authored and maintained standard operating procedures (SOPs) to enhance support
efficiency
● Collaborated with cross-functional teams to resolve service issues and ensure client
satisfaction
● Improved team productivity by 25% by implementing self-service tools
Customer Service Specialist (Remote)
Simply Brooks Handcrafted Co.
Mar 2022 – Apr 2024
● Handled customer service inquiries via phone, email, and live chat platforms
● Completed Salesforce Sales Operations training to support sales enablement efforts
● Created and managed customer knowledge base documentation
● Provided real-time support to team members through Microsoft Teams
Education
Timberland High School – Wentzville, MO
High School Diploma, 2023
● Relevant coursework: Business Technology, Computer Science
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