It Support Operations Specialist

SADIQ M. YOUSUF

***** ********* ****** ***** · Richmond, TX 77406

Phone: 832-***-**** · Email: ************@*****.***

LinkedIn: ************@***.***

PROFESSIONAL SUMMARY

Results-driven IT and HR Technology Specialist with 8+ years of experience in enterprise IT support, telephony migration, HRIS administration, and executive-level services. Skilled in Microsoft Teams Voice, MTR migrations, PowerShell automation, and end-to-end conference room design. Strong background bridging IT and HR through onboarding, compliance, and digital transformation. Recognized for delivering white-glove executive support, driving system improvements, and leading cross-functional projects in large corporate environments.

PROFESSIONAL EXPERIENCE

SLB (Schlumberger) – Houston, TX

Digital IT Operations Specialist HR/Onboarding Support 2017 – 2025

- Delivered VIP white-glove IT support for executive staff, ensuring seamless user experiences for high-priority leadership teams.

- Set up and managed live webcast studio environments for global events, including A/V configuration, camera setup, lighting, and streaming controls.

- Supported HR with Workday onboarding, Active Directory setup, and email access for 150+ new hires with zero account errors.

- Assisted HR teams with personnel file audits, compliance records, and payroll inputs.

- Partnered with HR to ensure smooth new hire orientation and training access.

- Provided technical and HR support for executive staff and 800+ employees across U.S. sites.

- Maintained accurate employee data and supported HR with system troubleshooting.

Key Contributions:

- Reduced onboarding delays by 40% through process improvements.

- Trained new employees on HR/IT systems and compliance protocols.

- Improved webcast reliability and executive satisfaction by standardizing A/V support and troubleshooting.

Yison Distributors – Houston, TX

Operations Supervisor 2008 – 2015

- Managed employee schedules, attendance, payroll data, and performance records using PeopleSoft HRIS.

- Oversaw recruitment and training for retail staff, ensuring compliance with company policies.

- Partnered with HR to conduct audits and track employee performance history.

Cricket Communications – Houston, TX

Store Manager 2007 – 2008

- Recruited, hired, and trained staff, improving performance and compliance.

- Managed payroll reporting, employee schedules, and customer service training.

EDUCATION

University of Karachi — Bachelor of Science in Computer Science

- Entrepreneurship, Marketing, Budgeting, Retail Operations

IBM IT Project Manager – Professional Certificate (2025, Coursera/IBM)

CERTIFICATIONS

- HRCI – Human Resource Associate (2025, Coursera)

- SHRM Certified Professional (SHRM-CP) – Exam Prep

- HP LIFE Certifications (2025): AI for Business Professionals, Customer Experience, Agile Project Management, IT for Business Success, Cybersecurity Awareness

TECHNICAL SKILLS

- HR Systems: Workday HCM, PeopleSoft HRIS, ServiceNow

- Compliance & HR Tools: Personnel file audits, OSHA/ADA guidelines, Onboarding processes

- IT Support: Microsoft 365, Teams Rooms (MTR), Cisco networking, Live webcast studio setup, AV/webcast troubleshooting

REFERENCES

Available upon request

Contact this candidate