Customer Service Administrative Assistant

TATYANA GUILLORY

***** ******* ***** *******, ** 77016 337-***-**** *******.*******@*****.***

PROESSIONAL PROFILE

Customer service oriented professional with healthcare industry and retail experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Critical thinking skills required to interpret and apply information and resolve problems.

Remain flexible and prepared to adapt to various situations.

Capable of working as a team member and independently to meet goals and objectives.

Communication Platforms – Zoom, Google Meet, and MS Teams.

Microsoft Office Applications – Word, Excel, and PowerPoint Type 48 WPM.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription

Patient Processing Patient Registration Medical Records Management Anatomy & Physiology

Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics

CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Third Party Billing

Medicare Medicaid HMO PPO Insurance Verification Basic Coding Skills for ICD-10 & CPT

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2025

Introduced to the following concepts:

Medical terminology and general medical office procedures.

Customer service and performing administrative duties such as patient processing, medical records management, release of information, medical billing, and basic ICD-10 and CPT coding.

Electronic Health Records (EHR), CMS 1500 claim forms, Medicare, and Medicaid.

Medical ethics and compliance including HIPAA privacy and security guidelines.

HEALTHCARE INDUSTRY EXPERIENCE

Senior Helpers – Houston, TX 05/2024 – 08/2025

Home Health Aide / HHA – PRN

Assist with activities of daily living – mobility, personal hygiene, and feeding.

Document services provided, patient condition, and changes in patient behavior.

Keep household clean and organized, run errands, and prepare and serve meals.

Provide in-home personal care services and maintain a safe, secure, and healthy environment.

Respect and safeguard patient’s privacy.

Ideal Care Inc.- Houston, TX 2018-2019

Provider

Assisted with daily living activities

Administer medication

Provide emotional support

Monitor Health Status

Compliance and regulations

Prior work history includes Caregiver and Home Health Aide experience

ADDITIONAL PROFESSIONAL EXPERIENCE

Minute Maid Park – Houston, TX 03/2017 – 05/2017

Retail Cashier / Customer Service

Served as direct point of contact and delivered excellent customer service with a positive attitude.

Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.

Worked as part of a team and interacted with diverse customers and staff members.

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