Front Desk / Administrative Assistant
Resume:
Emelia Mwinpog Dery
Home: Achimota-Abofu, Accra, Ghana Email: **********@*****.*** WhatsApp Messenger: +233-********* LinkedIn: htps://www.linkedin.com/in/emelia-mwinpog-dery-1bb5b41ab Phone: +233-*********, +233-*********
PROFESSIONAL SUMMARY
I am a mul lingual professional with a BA in French and Francophone Studies and experience in transla on, administra ve support, and stakeholder engagement. Skilled in managing schedules, correspondence, travel arrangements, and preparing reports and presenta ons. Proficient in Microso 365, data management, and communica on, with proven ability to streamline opera ons and support projects effec vely. Mo vated to contribute to mission- driven, impact-oriented organisa ons with professionalism and reliability. EDUCATION
[09/2019 – 09/2023] Bachelor of Arts French and Francophone Studies, Kwame Nkrumah University of Science and Technology
City: Kumasi Region: Ashan Country: Ghana
Studies as part of the requirements for the Bachelor of Arts in French and Francophone Studies and Poli cal Studies
[02/2022 – 08/2022 ] Université d’Abomey Calavi- Benin (Centre Béninois pour les Langues Etrangères)
City: Calavi Country: Benin
[ 11/2015 – 06/2018] WASSCE
EPC Mawuli Girls Senior High School
WORK EXPERIENCE
[11/2024 – To date] Volunteer (Front Desk/Administra ve Support/Translator) WEST AFRICA CIVIL SOCIETY INSTITUTE (WACSI)
City: Accra Country: Ghana
• Enhanced communica on and improved outreach efficiency by suppor ng 50+ Francophone stakeholders monthly through transla on and correspondence.
• Managed recep on and visitor services, ensuring 100% professional representa on of the ins tute to 200+ guests and partners annually.
• Delivered administra ve support to 20+ staff members, streamlining processes and increasing overall team produc vity by 15%.
• Captured and compiled accurate minutes and reports for 30+ high-level mee ngs, contribu ng to informed decision-making and ins tu onal documenta on.
• Provided logis cs support for 10+ staff-led projects and 5+ external stakeholder engagements, ensuring smooth execu on.
• Coordinated and organized conference rooms for 50+ mee ngs per quarter, maintaining efficiency and readiness.
• Managed the organiza on’s 100+ assets, ensuring proper iden fica on, documenta on, and audi ng compliance.
• Worked on correspondence with the Execu ve Office
[ 11/2023 – 10/2024] Na onal Service Personnel (Front Desk/Administra ve Support/Translator) WEST AFRICA CIVIL SOCIETY INSTITUTE (WACSI)
City: Accra Country: Ghana
• Enhanced communica on and increased outreach efficiency with Francophone stakeholders by 60% through mely transla on and correspondence.
• Ensured smooth visitor management, professionally welcoming and assis ng 200+ guests and partners annually.
• Provided effec ve administra ve support to 20+ staff members, streamlining processes and boos ng overall team produc vity by 15%.
• Accurately captured and compiled minutes and reports for 30+ high-level mee ngs, contribu ng to documenta on and informed decision-making.
• Coordinated and organised 50+ conference room bookings per quarter, ensuring efficient use of space and seamless mee ng execu on.
PROFESSIONAL TRAINING/CERTIFICATION
September 2025 – To date, Office Management and Administra ve Assistantship Programme, Center for Execu ve Training and Professional Development
• Office management and prac ces; Customer Care and Service Innova on
• Execu ve Assistantship and Administra ve Support
• Recep on Management and Telephone E quetes; Prac cal Business Communica on Skills
• Records Keeping and File Management
LEADERSHIP EXPERIENCE
President, Drama Group, CEBELAE – University of Abomey Calavi, Mar 2022 – Aug 2022
• Organised students at the centre from 4 different universi es (UG, KNUST, GIL, and UEW) to contest and win the second posi on for an online drama compe on to create awareness on Neglected Tropical Diseases Organising Secretary, Singing and Dancing Group, French Students Associa on, KNUST Jan 2021 – Sep 2021
• Organised students each Friday from 10:00 am – 12:pm with more than 10 French students in atendance to learn French through songs and dancing
• Organised group members to perform two choreographies at the 2021 French Students Dinner (Grande Soiree) LANGUAGE SKILLS
Dagaare, Twi, Ewe, Fante, English, and French
TECHNICAL SKILLS
Microso 365 suite, Power BI, Zoom, Asset Tiger
SOFT SKILLS
Crea vity, Administra ve and Clerical Support, Professional Document Transla on, Wri ng, Stakeholder Engagement Skills, Problem Solving Skills, Public Speaking, Team Player, Cri cal Thinking, Organisa onal Skills.
RENFERENCES
Adelaide Dedo Teteh
Execu ve Office Assistant
West Africa Civil Society Ins tute (WACSI)
******@*****.*** or **************@*****.***
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