Front Desk Customer Service
Resume:
ANGEL PARKER
***************@*****.*** 240-***-**** Cheltenham, USA 20623
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Cash Handling Guest Relations Marketing Social Media Networking Guest Services Excellent Multitasking
Guest Experiences Telephone Etiquette Outstanding Customer Service Hospitality Conflict Resolution Quality Assurance
Experience
Essex Washington, DC
Concierge
08/2024 - 10/2024
- Greeted guests at front desk and engaged in pleasant conversation while managing check-in process.
- Maintained organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing to appropriate personnel for prompt resolution.
- Supported administration tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive tenant information with confidentiality, adhering to company privacy guidelines.
- Developed quick relationships with tenants.
- Resolved tenant issues quickly and notified supervisor and or manager immediately if problems escalated.
- Maintained accurate records of visitor logs for security purposes.
- Handled the mailroom as well.
- Stocking
Intersolutions Washington, DC
Concierge
10/2023 - Current
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Acknowledged and greeted guests entering or leaving building, promoting a pleasant environment.
- Handled mail and package deliveries, keeping items secure.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Escalated issues immediately when problems escalated. Hooters Waldorf, MD
Server / Hostess
02/2024 – 08/2024
- Delivered food promptly while maintaining high service standards.
- Ensured positive brand representation through professional and friendly interactions.
- Took and processed customer orders accurately.
- Greeted guests warmly and provided seating assistance.
- Focused on customer engagement to enhance overall dining experience.
- Managed online orders and coordinated with kitchen staff for timely fulfillment. Weis Markets Inc Upper Marlboro, MD
Front End Associate
08/2022 - 02/2024
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Handled the mailroom.
- Stocking.
- Processed customer transactions and provided excellent customer service.
- Assisted in organizing merchandise displays on the sales floor.
- Maintained a clean, organized and inviting store environment.
- Greeted customers warmly upon arrival and identified their needs.
- Provided product knowledge to customers as needed.
- Answered incoming calls promptly, providing accurate information about products and services.
- Stocked shelves with new inventory according to established guidelines.
- Operated forklifts safely in order to transport large shipments of inventory. The Clarendon (Intersolutions) Arlington, VA
Concierge
11/2023 - 11/2023
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Mail handler
- Stocking
- Customer service
BALNCED BYRD NUTRITION Baltimore, MD
Front Desk Receptionist
11/2020 - 06/2022
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, and other correspondence.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
Structures Performing Arts Academy Suitland, MD
Front Desk Trainee
09/2019 - 06/2021
- Conducted research on best practices in employee training procedures.
- Developed materials, such as handouts, job aids, presentations and other resources for use in trainings.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Maintained daily records of all transactions, including payments and cancellations.
- Processed guest payments through cash registers or credit machines in an accurate manner.
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times. Education and Training
Frederick Douglass High School Upper Marlboro, MD High School Diploma 05/2022
Prince George's Community College Upper Marlboro, MD Business Administration in Management
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