Sales Associate Service Representative

Jasmin garcia

OBJECTIVE:

To have a position where I can use my skills and hardworking ability to benefit my employer and be of service to others.

HIGHLIGHTS:

Works well under pressure

Upbeat, Friendly, and Positive

Highly responsible and reliable

Exceptional Interpersonal skills

Hardworking and a team player

EXPERIENCE: F01 & F02 certified

2/1/2021 Metro one loss prevention security

Preventing losses

Patrolling building

Monitoring surveillance

12/1/2019

security USA

Patrolling building

Monitoring surveillance

Inspecting building equipment and access points

Preventing losses

Information violators of policy and procedures

11/18/19 Wendys crew member

-Manage large amounts of inbound and outbound calls in a timely manner.

-Follow communication “scripts” when handling different topics.

-Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.

Inbound Customer Service Representative

Coworx Staffing - Bethlehem, PA

August 2018 to February 2022

Resolving the customer's issue – the first time around. ...

Creating an emotional connection. ...

Preventing future issues. ...

Up-selling and cross-selling. ...

Gathering Voice of the Customer input.

12/17-1/19 Century 21 NY, NY

Sales Associate, Fitting Room Attendant

Sorted clothes by brand and sections that customers returned.

Opened and closed store.

Maintained a clean working environment.

Watched suspicious customers that would attempt to steal.

Greeted and assisted guest with purchases.

01/16-11/17 Burlington Coat Factory NY, NY

Sales Associate, Fitting Room Attendant

Maintained constant presence on sales floor to address customer needs.

Approach browsing customers and initiate conversations to determined buying preferences.

Assisted customers with trying on items and finding appropriate sizes and completing purchases.

Labeling merchandise and fixing the clothing racks.

Maintained a clean and safe working environment.

Cleared-fitting room stalls of merchandise, sorted merchandise and prepared it for return to the selling floor.

Responsible for maintaining a watch on suspicious clients that would enter the fitting room and attempt to steal.

01/14- 12/15 Concourse Plaza Multiplex Cinema Bronx, NY

Team member

Maintained a healthy and safe work environment.

Greeted guest appropriately and helped select menu items.

Managed all closing duties, which included counting cash register and a items check.

Worked well in a fast paced environment.

Effectively communicated to the kitchen staff regarding customer allergies, dietary needs and other special request.

Assisted setting up and breaking down service station.

EDUCATION:

2013-2017 Harry S Truman high school Bronx, NY

SKILLS: Microsoft word, Computer Literate, Typing, People Skills

References: Available upon request.

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