Real Estate Customer Service

CASSANDRA HAYES

*.***************@*****.*** 424-***-**** Huntington Beach, CA

SUMMARY

Customer service and hospitality professional with 13+ years of experience in client relations, real estate, and sales. Recognized for exceeding performance goals through empathy, communication, and precision. Adept at guiding clients through complex processes, maintaining professionalism under pressure, and providing exceptional service that builds trust and loyalty. WORK EXPERIENCE

JWilliams Staffing (Temporary Placement) – Leasing Agent Remote / California Jan 2023 – Present

• Conduct property tours, process applications, and guide prospective tenants through qualification steps.

• Provide empathetic communication to applicants navigating financial or housing challenges.

• Contributed to maintaining high occupancy rates and client satisfaction across multiple property sites. Airman Flight Training – Sales & Marketing Representative Long Beach, CA Apr 2023 – Feb 2025

• Proactively called and recruited prospective students interested in pursuing pilot training programs.

• Managed inbound and outbound sales calls following social media campaigns developed in collaboration with the marketing team.

• Represented the organization at trade shows and school events to generate new leads and promote enrollment.

• Conducted program tours and presentations for students, parents, and counselors, driving consistent growth in enrollment.

Conversion Monster – Real Estate Assistant / Transaction Coordinator (ISA) Remote Dec 2021 – Jan 2024

• Managed a high volume of inbound leads, converting inquiries into qualified appointments.

• Consistently surpassed monthly targets by improving follow-up efficiency and lead management.

• Recognized for maintaining strong client satisfaction and communication standards. JWB Steakhouse (Margaritaville Resort) – Server

Miami, FL 2016 – 2018

• Delivered premium dining experiences with exceptional attention to detail and guest needs.

• Maintained high service standards in a fast-paced, upscale environment.

• Trained new team members on hospitality best practices and upselling techniques. Scott & Associates – Garnishment Specialist

Rochester, NY Mar 2019 – Nov 2020

• Managed client files, conducted case research, and ensured accurate collection processes.

• Negotiated payment arrangements with clients, maintaining empathy and professionalism. Genesee Valley Club – Club Assistant

Rochester, NY Aug 2019 – Sep 2020

• Supported daily club operations, ensuring smooth coordination of events and member services.

• Collaborated with kitchen and management staff to ensure seamless service. The Agency – Real Estate Assistant

Beverly Hills, CA Oct 2014 – Jun 2018

• Coordinated marketing efforts, open houses, and client communication for luxury properties.

• Prepared contracts, deal sheets, and listings using MLS, ZipForms, and DocuSign. American Healthcare Capital – Administrative Assistant Marina del Rey, CA Mar 2011 – Oct 2014

• Organized open house events, client visits, and property inspections to ensure readiness.

• Provided administrative support for marketing and sales initiatives. Coldwell Banker – Receptionist / Real Estate Assistant Marina del Rey, CA Oct 2009 – Mar 2011

• Managed listings, prepared marketing materials, and assisted with contract documentation.

• Supported agents with client communication and lead generation. EDUCATION

Buffalo State University – Bachelor of Science, Computer Information Systems Buffalo, NY Dec 2008

SKILLS

Customer Service • Empathy & Active Listening • Salesforce • CRM Platforms • Appointment Coordination • Process Improvement • Hospitality & Fine Dining Service • Communication • Microsoft Office Suite • DocuSign • Scheduling • Conflict Resolution • Multitasking • Time Management • Adaptability • Real Estate Support

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