Data Entry Front Office

* Maintained organized and clean front office area to create professional and welcoming

environment for visitors and employees.

* Scheduled, coordinated and confirmed appointments and meetings.

* Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front

desk.

* Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt

resolution.

* Answered multitine phone system and transferred callers to appropriate department or

staff member.

* Collected room deposits, fees, and payments.

* Enhanced customer satisfaction by providing efficient and professional front desk services.

* Scheduled appointments accurately using reservation software, reducing conflicts or

doublebookings.

* Supported administrative tasks such as filing, data entry, and document preparation for

more efficient office workflow.

* Handled sensitive customer information with confidentiality, adhering to company privacy

guidelines.

* Completed data entry and filing to keep records updated for easy retrieval.

* Resolved customer issues quickly and notified supervisor immediately when problems

escalated.

* Answered multi-line phone system to respond to inquiries and transfer calls to correct

departments and personnel.

* Completed all tasks in compliance with company policies and procedures.

EDUCATION

Odessa College - Odessa, TX GED

05/2002

LANGUAGES

Bilingual

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