Customer Service Call Center

Professional Summary

Experience

Education

Skills

References

Languages

UMUR CAKAR

Customer Service Representative / Call Center Representative Watchung, NJ 07069 • 908-***-**** • ***********@*****.*** Highly skilled in retail sales with strong ability to understand customer needs and provide tailored recommendations that drive sales. Efficient in time management and maintaining an organized work environment to boost overall productivity. Solid work ethic, ensuring tasks are completed quickly with a Public Relations degree. RETAIL SALES REPRESENTATIVE, 08/2023 - 12/2024

AAA New Jersey - North Plainfield, New Jersey

Sales: Consistently up-sell and cross-sell AAA products such as new memberships, credit cards and insurance referrals.

Customer Service: Answer incoming overflow calls for Roadside Assistance ensuring timely and efficient service delivery.

Travel planning: Assist members in planning domestic travel vacations, car rentals, hotels, vacation packages and maps.

TRAVEL CONSULTANT, 08/2019 - 08/2023

Freelance - Watchung, NJ

Conversed with customers to determine destination, transport type, travel dates, financial consideration and accommodations.

Planned, described and arranged itinerary tour packages. CALL CENTER REPRESENTATIVE, 03/1999 - 08/2015

New Faces Travel - NYC, NY

Handled a high volume of incoming calls, from customers to answer questions, comments, concerns and directed calls.

Confirmed or rescheduled appointments and maintained confidentiality of information. FREELANCE TOUR GUIDE, 05/1994 - 03/1996

Tauck World Discovery - Newport, NH

Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.

Guided individuals and groups of 44 people in 52 different itineraries of sightseeing tours. BACHELOR OF ARTS: PUBLIC RELATIONS, CLASSICAL ARCHAEOLOGY University of Ankara

Customer Assistance and Support Good Telephone Etiquette Organization and Time Management Skilled in Basic MS Windows Software CRM Software

References available upon request

English, Turkish, German

Fluent

Contact this candidate