Customer Service Case Manager
Resume:
Stefhanie Manning
Lexington, KY *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Wireless Sales Pro
Premium Retail Services-Nocholasville ky
May 2025 to Present
• Built and maintained strong customer relationships, resulting in a high rate of repeat business and referrals
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Demonstrated expertise in wireless products and services to effectively educate customers on features, benefits, and pricing options
• Stayed updated on industry trends, new product releases, and competitor offerings to provide accurate information to customers
• Assisted customers with device setup, troubleshooting technical issues, and transferring data between devices
• Participated in regular training sessions to enhance product knowledge and improve selling techniques
• Supported marketing initiatives by promoting special offers or promotions during customer interactions
• Handled cash transactions accurately following company policies regarding payment processing procedures
• Resolved escalated customer complaints or concerns in a professional manner
• Increased average transaction value by upselling additional accessories or service plans
• Assisted in the training and onboarding of new team members
• Increased customer satisfaction ratings by providing personalized recommendations based on customer preferences and usage patterns
Team Lead
Goodwill Industries-Lexington, KY
June 2024 to May 2025
I am responsible for opening the store and traing front of store employees. Handling customer complaints and voids/refunds.
Server
Logan's Roadhouse-Lexington, KY
July 2024 to February 2025
I am responsible for all guests Experience that I come in contact with. Following the Logan’s way of taking care of my tables assigned to me. Running and closing side work. As well as running food to tables as they come up in Expo.
Search and Rescue K9 Handler
Western Kentucky Correctional Center-Fredonia, KY
October 2022 to May 2024
I was responsible for maintaining each canine’s diet, hygiene, and kennel upkeep. Running and walking each, as well as training on a regular basis.
Case Manager
Center for Addiction Treatment-Cincinnati, OH
December 2015 to April 2017
I began as a monitor for the detox unit, then the Became the supervisor. Within four months I became a Case Manager. I was responsible for connecting clients to resources, and case management reports on each detox and IOP client.
Guest Experience Captain/ Kitchen Manager
Buffalo Wild Wings-Florence, KY
November 2013 to January 2015
I was responsible for programming, engaging with all guests, and community outreach. Worked with local businesses and city employees. Also advertised at local schools games and championships. As the Kitchen Manager I was responsible for for inventory, managing kitchen operations, scheduling, and front of house operations on my shifts.
Account Executive
Standard Coffee Company-Florence, KY
May 2009 to July 2012
I was responsible for setting appointments for sales representatives across the United States. Promoted new products and equipment. Also frequent contact with representatives in the field. Education
GED
Scott High School-Taylor Mill, KY
August 2001 to May 2005
Skills
• Cash Handling
• Animal Care
• Outside sales
• Business development
• Case Management
• Supervising experience
• Inside sales
• Pet Grooming
• Dog Training
• Food Service
• Dog Handling
• Medication Administration
• Retail management
• Restaurant management
• Hospitality
• Food handling
• Kennel Experience
• Cashiering
• Sales
• Account management
• Store management
• Management
• Front Desk
• Teaching
• Animal Handling
• Leadership
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