Customer Support Manager

Okar Ali

Customer Support Manager

+91-700*******, +91-890******* ************@*****.***

Pension Lane, Buxi Bazar, 753001, Cuttack, India 16/02/1997 Male Indian Unmarried https://www.linkedin.com/in/okar-ali-017164149 Profile

Dedicated customer support professional with 4 years of experience in delivering exceptional service and resolving customer inquiries across various platforms. Proven ability to handle high volumes of calls and emails, ensuring customer satisfaction and loyalty. Skilled in problem-solving, conflict resolution, and utilizing CRM systems to track customer interactions. Strong communicator with a focus on empathy and active listening, committed to understanding customer needs and providing effective solutions. Currently serving as a Customer Support Manager, leveraging strong problem-solving and communication skills to drive team performance and improve service quality. Professional Experience

Customer Support Manager

Apnatech Time Pvt. Ltd.

WFH, assiting employers regarding their hiring.

07/2022 – present

Bengaluru, India

Customer Support Associate

Tech Mahindra Limited

Worked as Customer Support Associate for Amazon Process, helped customers regarding their queries.

06/2020 – 05/2022

Bhubaneshwar, India

Education

ICSE (10th)

New Stewart School

Completed Matriculation in the year 2013..

Cuttack, India

I.Comm (+2)

Christ Junior College

Completed +2 in Commerce in the year 2015.

Cuttack, India

Bachelors in Commerce

Christ College, Cuttack

Completed Graduation in Commerce in the year 2018. Cuttack, India

Master of Business Administration

Ajay Binay Institute of Technology

Completed MBA with HR and Marketing specialization in the year 2020. (SGPA - 7.06) Cuttack, India

Certificates

Customer Care Executive (Relationship Centre) — National Skill Qualifications Framework Level - 4 Course Code-

(QP No: TEL/Q0101) Under National Skill Development Corporation in Skill India Initiative The Fundamentals of Digital Marketing — Certified from Google Certificate ID - V94 V2Z 89V Languages

English Hindi Odia

Skills

• Proficient in CRM software (e.g., Freshworks, Exotel, Citrix) for managing customer interactions.

• Strong communication skills, both verbal and written, with the ability to effectively convey complex information.

• Excellent problem-solving skills and the ability to remain calm and composed in high-pressure situations.

• Ability to work independently and collaboratively in a fast-paced environment. Interests

Music, Solo Ride, Indoor and

Outdoor Sports

Declaration

I hereby declare that the information furnished above is true to the best of my knowledge. I take full liability for the correctness of the information

Okar Ali

Contact this candidate