Customer Support Team Lead

TIM WILLIAMS

**** *. **** *., **** Jordan, UT ***88 H: 801-***-**** C: 801-***-**** ******@********.*** Summary

Software Developer/Engineer with 20+ years experience in the field. Driven by superior quality and reliability standards, with customer satisfaction and retention goals. Innovative problem solving skills by finding solutions quickly, while balancing the workload across multiple projects and applications. Can work with teams, as leader, but also guiding the group from inside. Can also work independently. Strong coordination skills among peers and all stakeholders. In depth understanding of all aspects of development on the Lotus/IBM/HCL Domino platform, many web development platforms, with determination to tailor and strengthen skills to fit the needs of the position.

Highlights / Proficient Skillset

• LotusScript

• Formula

• HTML (all)

• CSS (all), XSS

• JavaScript

• AJAX

• XML

• Visual Basic (VB6, .NET, VB#)

• C/C++/C#

• Domino JAVA

• Domino Mail Management

• Document Management

• Drupal 9

• VBScript

• XPages

• Domino Web Development

• Project Management

• Customer Support

• Beta testing

• Requirements Gathering

• Documentation

• Cross-Team Collaboration

• Customer Satisfaction Oriented

• Domino Server Administration

• Support and Testing Documentation

Experience Skillset

• All From Above, and …

• SQL / CCL

• DB2

• JQuery

• Bootstrap

• Sharepoint

• VB.NET

• .NET MVC

• Agile / SCRUM

• Medical Terminology

• JCAHO / HIPAA

• Microsoft Office Suite Programming

• Data Conversion/Extracts

• Computer Hardware

• Windows Server Maintenance

• ISeries Server Maintenance

• Drupal 7/8

• PhoneGap

• Cross Browser Compatibility

• HL7 Formatting

• Drupal

• Bubble.io

Accomplishments

20+ years experience developing on the Lotus/IBM/HCL Domino platform. Working in groups utilizing Domino web technologies to create a host of healthcare software products, most web based. Lead developer of an off-shore team focused on all aspects of a software product used for compliance purposes. Worked the entire gambit from enhancements, metrics gathering, design specifications, managing the development of the software, coordinating beta testing among customers, and rollout of regular updates. Strong customer orientation and team collaboration goals. Built solutions to ease implementation and regular maintenance of Domino based software. Administer and maintain all aspects for Domino Servers based in both the Windows and iSeries operating systems. Have utilized all proficient skills many times across my 20+ years to develop, maintain, enhance, and support software solutions built upon the IBM/HCL/Lotus Notes/Domino platform. Extracts of information in myriad formats, both for reporting as well as extracts used in migration. Migration from Domino to Drupal, Sharepoint,

.NET MVC, Bubble.io, and JAVA.

Experience

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Software Engineer Senior

Oracle

07/2022 to Current

Kansas City, MO

Continued same efforts from position below after being acquired by Oracle. Also provided consulting and services for migration to other Domino based applications/solutions. Worked with other groups for compliance to Oracle methods and practices. Continued with development efforts on Lotus/Domino, utilizing Bootstrap,io, XPages, and custom web frameworks built over the years. Consulting work using Cerner Command Language (CCL) for adhoc reporting and interfacing with Millennium, finThrive, etc. Maintain and administer all aspect of Domino servers.

Software Engineer Senior

Cerner

02/2015 to 08/2022

Kansas City, MO

Continued same efforts from position below after being acquired by Cerner. Also provided consulting and services for migration to other Domino based applications/solutions. Worked with other groups for compliance to Cerner methods and practices. Continued with development efforts on Lotus/Domino, utilizing XPages, as well as JQuery, PhoneGap, some Responsive (Bootstrap) controls, Drupal, Sharepoint, and custom web frameworks built over the years. Consulting work using Cerner Command Language (CCL) for adhoc reporting and interfacing with Millennium, Televox, etc. Administer Domino servers. Software Engineer Senior

Siemens Healthcare Solutions

06/2005 to 02/2015

Malvern, PA

Lead developer and manager of a small team focused on all aspects of a software product used for compliance purposes. Worked the entire gambit from acquiring enhancements metrics, managing the development of the software, coordinating beta testing among customers, and rollout of regular updates. Also, providing high level 2nd and 3rd level customer support for issues among a host of Domino based applications. Focused on high customer satisfaction. Hosted monthly webex based Q&A and education sessions to keep customer satisfaction at high levels, which also provided valuable feedback on usability and ways to improve the products to meet our customer needs. Developed a solution for ease- of-install and update of Domino related products to customers. Created documentation, both online and pdf for implementation, administration, and end user education of products. Developed solutions based on Lotus/Domino, XPages, Sharepoint, Drupal, and .NET MVC. Accomplished needs based solutions by recommending alternate software products, either for migration to, or integration into existing solutions. Software Engineer

Siemens Healthcare Solutions

06/2001 to 06/2005

Malvern, PA

Worked on a variety of products, some new, some existing legacy products built on the IBM Domino platform. Spent time on projects migrating customers to newer platforms due to acquisition by Siemens. Began working with compliance software program designed to help customers maintain policies and other documents to show compliance. Converted the existing application to a web based product. Provided 2nd level support to 60+ customer base, many multi-facility. Developed and utilized a web framework years before XPages to create web based applications. Did research and development to determine best approach to many software needs. Domino Administration.

Software Developer

Shared Medical Systems

07/1997 to 06/2001

Malvern, PA

Worked in a group utilizing emerging Domino web technologies to create a host of healthcare software products. Provided customer support and on-site installation and education training.

Video Monitor

Burrells Press Clipping

04/1996 to 07/1997

Provo, UT

Monitor news tapes at double speed and type up the reports related to thousands of companies. Highly accurate and attentive are essential. 50 wpm typing speed or better, good spelling. Keeping updated on thousands of company accounts employing us to keep them notified of publicity.

Mail Services Technician

Utah Valley University

08/1992 to 08/1996

Orem, UT

Distribution of mail both incoming and outgoing. Mail processing computer skills. Monthly reports of all mail sent, received, and distributed. Responsibility over $40,000 or more of funds for several accounts including UPS, Fedex, and USPS. Knowledge of over 1000 personnel names and locations. Full Time employment. Temporary Worker

SOS/Templine Temporary Service

03/1992 to 08/1992

Orem, UT

Assembly line, outdoor grounds maintenance, other misc duties. Full time employment. Missionary

The Church of Jesus Christ of Latter-day Saints

02/1990 to 03/1992

Roanoke, VA

Full-time missionary to the Virginia Roanoke Mission. Service oriented mission. Seek out people and organizations in need of assistance and service, then schedule time to work on the needed service. Served throughout the state of Virginia. Work Along Supervisor

Spanish Fork City

05/1989 to 08/1989

Spanish Fork, UT

Supervisor and co-worker under a summer youth work program working with special education students. Duties included maintenance of grounds throughout a small town called Spanish Fork. Full-time.

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Education

Bachelor of Science: Information Technology

Broadview University

2020 (not

complete)

Associate of Science: Computer Imaging Specialization Utah Valley University

1997

Associate of Science: General Education

Utah Valley University

1996

High School Diploma

Spanish Fork High School

1989

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