Project Management Warehouse Operations
Resume:
Jordan Bilbrey
******.*******@******.***
Address
W a r e h o u s e S h i f t L e a d e r
PROFESSIONAL EXPERIENCE
Handle Logistics for Warehouse Operations. - Retail AND Food and Beverage Verify new items entering the warehouse, ensuring stock is accurate according to proper paperwork.
Manage and oversee all aspects of the Warehouse daily operations (Retail & Food and Beverage). Including Logistics, Order Fulfilment, Project Management, FIFO procedures, Machine Safety Checks, Damage Product Logs, Vendor Communication, Create Model Citizen Development plans. Personally crafted for each individual employee.
Monitored staffing levels to ensure labor resources are being used productively. Trained on 500 Duty shifts. Having an intensive knowledge on the upkeep of the Commercial Operations, ensuring maximum experiences are available for guests throughout the day. Including POMVOM, HB Leisure, and Kaman’s Art experiences. Maintain and oversee daily park operations for the Attractions department with safety and guest experience being the main focus. Venue portfolio includes 20 rides in 4 separate areas and 3 non-mechanical play structures. Trained in and upheld the Standard Operating Procedure of each individual attraction. Ensure training is within the Safety Competency Policy guidelines. Fully in tune with Operations Schematics. I.E Rotations, Line Schedules, Opening/Closing Duties and Responsibilities.
Exposure to KPIs and how they affect the business as a whole. Vast knowledge of the importance of RPG (Rides Per Guest) and how that potentially affects KPIs
Familiarized with Budgeting and Inventory management. Being aware of when to cut labor when needed.
Manage and oversee 50+ Model Citizens daily during peak park hours. Maintain appropriate daily staffing levels to ensure guests are having the most positive experience. Having appropriate call out coverage when necessary. Carry out varying degrees of Corrective Actions. Including Verbal’s, Written’s, and Performance Management.
Create and implement a new area-specific Employee Rewards system for the Model Citizens to help boost team morale and ensure Model Citizens are being properly recognized and rewarded for their work.
Provide structured and detailed feedback for staff members to help them grow. Assist in New Hire Orientations
Participate in daily Safety Audits
Train new Model Citizens while closely following the Safety Competency Policy. Oversee and maintain ride queue, envelope, and platforms upkeep. Ensuring Model Citizens are following proper PPE procedures while handling potentially hazardous cleaning supplies and equipment.
Offer World Class Guest Service to guests. Answering any questions as accurately as possible.
Train new hires on proper guest communication and ride etiquette. Perform cleaning duties while operating machinery safely and efficiently. Warehouse Shift Leader
Attractions Team Lead
Guest Experience Host - Attractions / Attractions Trainer 2023- Current
2017 - 2020
2015 - 2017
Merlin Entertainments - LEGOLAND Florida
Merlin Entertainments, Legoland Florida
Merlin Entertainments LEGOLAND Florida
Lake Region Highschool
High School Diploma
2010-2014
Proficient Delegation Skills
Motivated
Adaptable
Creative Mind
Attentive
Problem Solving
English - Fully Proficient
Expertise
Language
Highly adaptive, motivated, and empathetic leader whose main goal is to help others reach their full potential through attentive personalized feedback and extensive development planning.
Microsoft Excel, Word, Power-Point
Adept Conflict Resolution
Collaborative
Empathetic
Functional Ownership
Work Email
Personal Email
******.*******@********.***
Forklift Certified
Safe-Serve Certified
Reference
Mandi Berkenfield
Attractions Manager
Phone: 863-***-****
Korey Meyers
Operations Manager
Phone: 863-***-****
Canva Proficiency
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