Branch Manager Risk Management

JACQUALYN XOL CHEN

************@*****.*** / H: 409-***-****

*** ******* ******, ********, ** 77568

SUMMARY

Resourceful Branch Manager offering more than 3 years of experience in challenging, fast-paced Banking environments. Amiable professional known for leading constructive and cooperative working relationships within team setting.

Sharp banking professional with talents which shine in competitive, innovative and creative environments. Track record of increasing sales, improving client retention and growing customer base.

Bank Manager with 7 year background in branch management. Vast knowledge of finance, regulatory requirements and general bank operations.

Skilled Manager inspired and motivated to help customers build financial independence.

Branch Manager skilled in developing and grooming exceptional bank personnel. Strong focus on staff relations and teamwork. Considered valuable asset to any organization.

SKILLS

Employee training

Excels in team leadership

Proficient in Excel, Microsoft and other Programs

Expert in risk management

Multilingual in English and Spanish

Excellent communication skills

Staff supervision

Energetic

Computer proficiency

Reliable

Team leadership

Multi-tasking ability

Basic mathematical aptitude

Motivational leadership style

Customer and vendor relations

Excellent work ethic

People-oriented

Federal regulations

Dependable

Fluent in Spanish

EXPERIENCE

Sales and Service Advisor/ BBVA Bank- Galveston, TX

Assist Customer in financial needs

Process customer transactions

Meet monthly targets such as sales goals: Opening accounts, multi-channel demonstrations

Process application for loans and credit cards

Credit inquiry checks

Resolve customer issues

Process loan and credit card payments

Balance a cash drawer daily

Branch Manager / First Convenience Bank - Galveston, TX 12/2012 - Current

Evaluated budget plans and current costs to project trends and recommend updates

Educated customers on variety of loan products and available credit options to promote valuable decision-making

Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll

Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty

Worked with regulatory representatives to complete accurate filings and maintain compliance

Oversaw branch team with [5] customer service representatives and [5] personal bankers and implemented training for all new employees

Boosted customer base, acquiring new customers and identifying needs to deliver relevant products

Exceeded quarterly sales goals by 80%

Recruited and hired new branch employees

Developed standard operating procedures

Consistently increased sales by developing key customer relationships

Implemented annual performance appraisals for all branch staff

Received internal audit score of [83]%

Mentored staff to increase sales success and productivity

Planned and executed promotional events

Consistently complied with company policies and government regulations

Manage entire Branch and report to District Manager

Operations and Audit Compliance

Retail Sales and productivity

Interact with Customers daily

Problem solving and Customer complaints and comments and feedback

Process transactions and assist with customers financial needs

Shift Manager / Little Caesars Pizza - Galveston, TX 06/2011 - 12/2012

Cross-trained in every store role to maximize operational knowledge

In charge of Inventory; making sure we had everything needed to run the store smoothly

Training new employees

Working the cash register

Assisting the General Manager to make the schedule for employee work shifts

Balancing the cash drawers at closing and making deposits and taking them to the bank

In charge of staff

Balancing sales and labor to exceed the previous year

EDUCATION AND TRAINING

Ball High School - Galveston, TX 2011

High School Diploma

ACCOMPLISHMENTS

Won multiple awards for Top Branch sales

Won multiple awards for Top Direct Deposit Sales

Won the District Manager's Award

Recognized for Branch of the Month

Recognized for passing Internal Audit

Recognized for Branch with least Customer Service Complaints

Recognized as a team player and most cooperative and dependable

Recognized Branch for no losses for operations

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