Cafe Management
Resume:
Tyler Todmann-Easterling, AA
Clinton MD, 20735
**********************@*****.***
SUMMARY
Aggressive customer service-oriented individual wanting to try something new and challenging. SKILLS
Customer Service
Project Management
Inventory
Social Media Management
EMPLOYMENT EXPERIENCE
Editing
Event Planning
Community Organizing Hospitality
Mah Ze Dahr, Arlington, Va November 2022 – Present Hourly Supervisor,
● Generate transaction reports
● Welcome customers and create hospitable service environment
● Kept track of the daily inventory; product used and ordering requirements
● Perform daily cash operations before, during, and after shifts
● Fulfilling catering orders and invoices
Melanade Stand, Washington, DC January 2018 – Present Cofounder/Events & Social Media Manager,
● Oversee and create all social media content for Instagram and Website
● Research algorithm analytics, compile data, and strategize for content roll out ● Coordinate 12-15 annual themed community pop up events from conception to execution ● Ensure variety and inclusivity of event and social media content
● Liaise with sponsorship partners to pitch community events and build relations for cross promotion
● Host virtual pop-up interviews with 2 business owners weekly to engage with members, and customers
● Generate resources lists for community and upcoming businesses.
● Lead all event and social media monthly meetings to discuss and delegate tasks for the team
●
Brown Sugar Voodoo, Washington, DC September 2013 – Present Founder, Owner, and Operator
● Hand-makes holistic and spiritual wellness products
● Organize wholesale for Sunday Morning Bakehouse
● Hosts monthly Tea Blend Class for over 13 clients
● Holistic products featured in local stores and subscription boxes. A Baked Joint, Washington, DC March 2012 – March 2020 Manager
● As manager, lead daily operation and administrative tasks to run a million-dollar store
● Generate transaction reports, and daily sales goals
● Welcome customers and create hospitable service environment
● Train new staff on store operations, company culture, baking expectation, and administrative duties
● Kept track of the daily inventory; product used and ordering requirements
● Perform daily cash operations before, during, and after my shifts
● Coordinate monthly meetings with DC community partners and business neighbors
● Gather customer feedback via phone calls and email
● Lead event management for 4 rotating weekly events including spacing, set up, catering, breakdown, check in, and clean up
Hello Cupcake, Baltimore, MD March 2011 – March 2012 Manage
● Lead daily operations and administrative tasks to run $36,000 dollar store
● Generated transaction reports and daily sales goals
● Welcomed customers and facilitated a hospitable service environment; ensuring every customer received quality service
● Trained new staff on store operations, company culture, baking expectation, and administrative tasks
● Kept track of the daily inventory; product used and ordering requirements
● Handled store finances before, during, and after my shifts
● Coordinated monthly meetings with community and neighboring business partners creating a friendly cohesive service environment
EDUCATION
High School Diploma (2009)
The Art Institute of Washington, Rosslyn, VA
Associate of Arts, Culinary Arts Concentration: Baking & Pastry (2009 - 2012) References available upon request
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