Customer Service Patient Care

Bridget Canterbury

***** ***** **** **** *****, MS 39567 228-***-**** ***********@******.***

Summary

I have been in the dental field for 20 years and I am ready for a change. I am proficient in insurance billing, coding. collections, treatment planning and financial arrangements, customer service. I have also worked remotely. I am very efficient with my time management.

Knowledge and Skills

*Patient Care *HIPPA Compliance *CDT, CPT, IDC-10CM knowledge *Credentialing

*Documentation *Auditing accounts and insurance claims, payments *Following up with insurance companies on outstanding claims/payments *Billing *Appeals and Denials *Posting Insurance Payments and Adjustments *Reviewing and working aging accounts and claims *Detailed Insurance Verification and Breakdown *Treatment Planning and Cost Estimates *Detailed Oriented *Works without supervision *Remote experience *Microsoft Office *G-Suite *Dentrix *Eagle Soft *Open Dental *Solution Reach *InSync *Curve Dental *Renaissance *Attachments to Insurance Claims *Financial Arrangements

*Dailey, Weekly, Monthly, Yearly Reports

*Dailey, Weekly, Monthly, Yearly Goals

Experience

December 17, 2017 – December 31, 2024

Insurance, Treatment Planning, & Financial Coordinator

M & T Family Dentistry

Manage day-to-day operations of patient care, making sure the office staff are productive. Daily, weekly, monthly, and annual reports, making sure the daily goals are reached for production, insurance billing and coding (including cross coding medical/dental), filing and following up with insurance companies, denials, claim corrections, treatment and financial planning, working with-in several different dental programs and providing support within my office as problems arise, programs include, Dentrix, Dexis, Renaissance

October 2022 to March 2024

Experis

MyChart by Epic Customer Service Specialist - Remote

Assist patients with technical issues with their MyChart accounts, navigating in Epic, resetting passcodes, proxy for accounts, guiding patients setting up their MyChart accounts and navigating

January 2017 to December 2017

Dental Practice Management Consulting

Provided dental practices with education and training for their front office staff to enable them to maintain a productive office and schedule, dental program training, insurance billing and coding, insurance verification and breakdowns, frequencies and limitations. Co-pays and deductibles

September 2015 to August 2016

Digestive Health Center, Memorial Health System

Worked in epic: patient records, insurance billing and coding, scheduling.

June 2010 to 2015

Smile Gulf Coast

Dental Hygienist, Office Manager

Duties: See skills above

May 1998 to 2010

Dr. Austin Taylor

Full-Time Dental Hygienist

Education

Pascagoula High School, Pascagoula MS Graduated 1994

MGCCC – basic studies, health science, computer science classes 1994-1996

Meridian Community College 1996-1998

Graduated with honors, associate degree Health Science, with emphasis Dental Hygiene

* AACP Dental Billing and Coding Course---currently enrolled

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