Customer Service Representative

Vickie Bell

*************@*****.*** 415-***-****

Professional Summary

Versatile Customer Service and Administrative Professional with over 10 years of experience supporting clients, vendors, and internal teams in fast-paced office and retail environments. Proven success in streamlining administrative processes, resolving customer issues, and maintaining a high level of service excellence. Skilled in Microsoft Office Suite, database management, scheduling, and cross-functional team support.

Core Competencies

Customer Service & Client Relations

Administrative Support & Office Management

Scheduling & Calendar Coordination

Data Entry & Record Maintenance

Microsoft Word, Excel, Outlook

Inventory & Order Fulfillment

Problem Solving & Conflict Resolution

Communication (Written & Verbal)

Professional Experience

Order Fulfillment Specialist

Worldwise Inc., Novato, CA 2015 – 2025

Process customer orders and returns with accuracy and efficiency. Coordinate with logistics and warehouse teams to track shipments and ensure timely deliveries.

Maintain up-to-date order records and customer data in internal systems. Resolve order discrepancies and escalate issues as needed to management. Returns Processor

Zenni Optical, Novato, CA 2013 – 2015

Inspected returned products and processed refunds or replacements per company guidelines.

Entered and maintained customer data and return documentation. Collaborated with customer service team to resolve escalated return issues. Logistics Service Representative

Dynacraft, Napa, CA 2005 – 2007

Handled customer inquiries and logistics coordination for product deliveries. Generated inventory and shipping reports; maintained documentation in database. Supported the logistics team with vendor communications and order follow-up. Customer Service Representative

Spiritus, Novato, CA 2003 – 2005

Provided front-line customer support, resolving product inquiries and service requests.

Processed sales transactions and educated customers on products and promotions. Customer Service Representative

Mervyn’s, San Rafael, CA 2002 – 2003

Delivered excellent customer service in a fast-paced retail environment. Assisted with returns, transactions, and floor merchandising. Education & Training

Associate of Science in Administrative Medical Assisting College of Marin, Kentfield, CA 2012

Externship in Administration Kaiser Permanente, San Rafael, CA

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