Customer Service Success

Nicole McGlown

Perth Amboy, NJ ***** 908-***-**** ********@*****.***

SUMMARY:

A results-driven Secretary with a strong foundation in business acumen, cross functional talents, and a customer-centric approach, I have dedicated several years to roles in customer service, account management, and customer success. My experience has honed my skills in customer retention and loyalty, supporting employers to achieve key performance objectives. I excel in the highest levels of customer service, demonstrating a keen ability to mitigate potentially costly errors while maintaining a high level of customer satisfaction. My approach is guided by high emotional intelligence and empathy, enabling me to de-escalate customer support requests and maintain positive, goal-driven customer relationships. I am committed to continuous learning and adapting to new software tools to improve customer experiences, showcasing my strong analytical and goal-oriented mindset.

PROFESSIONAL EXPERTISE:

Microsoft Word & Excel

EDUCATION:

Warner University – Lake Wales, FL

BA, Organizational Management

PROFESSIONAL EXPERTISE:

Organizational Leadership

Time Management

Full Knowledge of Secretarial Science

WORK EXPERIENCE:

04/2024 – 2/2025 SCSEP 55+, Perth Amboy, NJ

•Filling, and answering calls, taking messages and handling correspondence for the office members including.

•Acting as a Receptionist and/ or meeting and greeting clients to provide attention require and provide office services.

•Maintained good communication skills with clients while giving excellent relationship building for the betterment of the organization.

07/2014 – 12/2023 Internal Revenue Service – Springfield, NJ

Secretary to 12 Agents

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