Customer Service Go-To-Market

ALBERT QUINTRALL

619-***-**** Chattanooga, TN *7421 *************@*****.***

Tutor

Training Communication Supportive

Friendly and approachable professional with a strong background in customer service, with previous experience tutoring and directing a Summer Day Camp for ages 8 -12.

PROFESSIONAL SKILLS

Credit and Collections Knowledge

Legal

Public Speaking

Organization

WORK EXPERIENCE

Prolien Services LLC - Remote 01/1984 - Current

Owner/Operator

Research project information to determine ownership of the project, construction lender, and bonding company, if any.

Prepare documents as required based on the type of notice creating a secured position for payment

Serve documents via certified mail establishing proof of owner, lender, or bonding company

Improves collections from an average of 50% when no liens

Increases recovery to 98%

Quintrall & Associates LLP - San Diego, CA 12/1979 - 01/2002

Construction Collection Attorney

Interviewed client and client documents to determine a course of action, prepared legal documents as required

Developed standard operating procedures and documented workflows for current and future process steps.

Developed and executed go-to-market plans and facilitated internal organizational readiness.

Conducted training and change management processes to improve operations.

Offered pricing and feature recommendations to management and cross-functional teams.

Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.

Created and managed a knowledge base to offer staff and customers immediate informational access to products, services and organization.

EDUCATION

Juris Doctor (JD) – Law

California Western School of Law - San Diego, CA

Bachelor of Arts – History

The University of California, Irvine - Irvine, CA

Graduated in the Top 10% of my class

Remote Work

Customer Service

Public Notary

Sales

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