Customer Service Data Entry

Glenda Gonzalez

Tampa, Fl *****

Cell 347-***-****

Email ********.**@****.***

CAREER SUMMARY

Administration, Program Management Admin with 27 years of administrative experience in Project Coordination, Management, Logistics and HR. Team player with a can-do attitude.

Skills

Typing 20 WPM, PC Software, Windows NT, 98-2003, Office, Word, Excel, Remedy, Astea, PowerPoint, Outlook, Clarify, Otis, Traccs, Access, iBill, Peregrine, Ionix, Salesforce, Blue jeans, Box, TMA, Share Point, Costpoint-(Deltek), Taleo, Zaeplex, 365, Adobe, InSite-(SAP), Ultipro, Workday, Teams, i-9 Advantage, ESRI, Sterling One, IESOS, and Bluebeam CPR certified, Notary Public.

Bilingual in English, Spanish and learning Japanese.

PROFESSIONAL EXPERIENCE

May 2025 – Aug 2025 – Modern House & Building Movers

Office Administrator

Manage incoming calls and greet visitors in a professional manner.

Perform data entry tasks accurately and efficiently including receipts on the Bill.com platform.

Maintain organized filing systems for both physical and digital documents.

Assist with scheduling appointments and managing calendars for team members.

Provide clerical support, including proofreading documents, and physical inventory counts.

Utilize MS Office for document creation, spreadsheets, and presentations.

Handle customer inquiries with a focus on delivering exceptional service.

Collaborate with team members to ensure all administrative functions are performed effectively.

September 2024 – May 2025 - IES Communications

Project Manager Assistant

Manage program databases and information systems, ensuring accurate and timely data entry, data integrity, and compliance with privacy regulations. Supporting 3 managers in 3 states.

Facilitate communication between program estimators, including drafting and distributing bids, awarded projects and program updates.

Facilitate communication with customers and vendors, such as Amazon, Google etc. Assist in projects in progress or preparing to start.

Support project managers during the bidding process, such as creating bid invitations, preparing specifications documents, addressing regulatory and compliance requirements and creating, tracking and following up on bid communications.

Assist technicians in preparation for daily assigned locations (Data Centers) such as facilitating materials for techs from warehouse, and documentation for the assigned locations, such as run sheets, scope of work etc.

Coordinate program events, meetings, calendar, and travel.

Managing project budgets, billing, Open and process POs for the vendor and from the vendor, and office duties

October 2022 – May 2024 - Webber Infrastructure

Project Administrator

Provided administrative, financial, purchase orders, procurement, 3rd party claims support to Project. Such as Bridges for FDOT.

Responsible for new hire process to include new hire paperwork, payroll set up; benefit enrollment, maintenance, and on-boarding.

Coordinate and conduct new employee orientation, ensuring all

necessary new hire paperwork is accurate and completed.

Responsible for new hire data entry while creating and maintaining all necessary employee records.

Process all employee actions to include transfers, vacations, promotions, merit, bonus, pay

adjustments and terminations. Ensure that all necessary documents are received and approved.

Prepares monthly reports in a timely, accurate manner including but not limited to client required reports, overtime, payroll and SAP reports and work.

Responsible for keying payroll hours and work activities for project employees in a timely and order activity reports.

Maintain confidential employee files and other project filing including training and license records and vendor insurance certifications.

Responsible for purchasing supplies, maintaining equipment, rental and vendor contracts, 3rd claims, and client deliverable.

Responsible for the administration of the projects accounts payable and receivable including

reconciliation, verification, and distribution.

Responsible for purchase orders, invoicing for vendors and contracts. Such as FDOT, Velociti, Transystems, Grainger, United Rentals, Etc. Managed all events. All other duties as assigned.

June 2022 - September 2022 Celestar Corporation

Administrative Assistant to HR

Greet and assist visitors in the office

Create and maintain personnel files in HRIS and File Room

Assist in the onboarding process for new hires

Enroll team members in various benefits sites, maintain records, provide ad hoc reports.

Assist team members with benefits-related questions

Prepare office space in HQ for new team members

Organize the office layout and order supplies and equipment

Liaise with facility management vendors, including cleaning, catering and repair services and arrange necessary repairs.

Assist personnel with IT related requests (reset passwords, etc.), forward requests to IT Managed Services provider when appropriate. Other duties assigned

May 2017 – June 2022: Library of Congress / Architect of the Capitol / Complete Building Services

Work Control Coordinator

TMA is the computerized maintenance management system used by CBS to plan, schedule, control and document all PM’s performed.

Assign, schedule, and manage workflow of tickets. Distributed to Engineers, General Maintenance, Water Tech, Electrician and AOC.

Administration of Unscheduled Work Orders. Generate PM’s per IPad’s and per individual. Paper generated PMs for weekend individuals.

Prepare and process materials, approvals, scheduling projects, stock/Inventory.

Prepare Billing for vendors and AOC. Prepare Payroll / attendance for CBS.

Prepare weekly CBS meetings and AOC monthly (Metrics).

PowerPoint presentations for AOC meetings. Updates and weekly safety training.

Prepare routine reports in TMA and Share point for CBS and AOC. Administration of office supplies, equipment, accessories Etc. Managed all events, other duties as assigned.

June 2014 – February 2017: SES Engineering / O3b Networks

Network Operations Coordinator

Administration of operations process, procedure, and training documentation.

Prepares routine reports on NOC performance statistics from various tools such as telephone, Network and Gateway management systems.

Ensure consistent data management for contracts, resources, and support tools such as RemedyForce and Salesforce.

Administration of customer equipment shipments and spare parts inventories.

Administration of purchases (office supplies, training seminars).

Coordination of regular maintenance schedules with Gateways and O3b engineering.

Monitoring vendor portals for maintenance notification.

Work directly with the Network Operations Center in the coordination of maintenance/repair activities.

Assist manager with presentations and report.

Maintains operations activities schedule. Manages operations schedules and leave.

Prepares summaries of SES senior management, human resources, and benefits meetings messages for shift workers. Managed all events, other duties as assigned.

October 2010 – January 2014: Northrop Grumman

Administrative Generalist Contract / Quality Assurance

Working in the IS Service Center iBill Billing Office with inventory audits, inventory updates, billing updates. Troubleshooting tickets.

Perform billing administrative duties, updating daily spread sheets, reviewing daily Peregrine Tickets and Ionix for updates and issues.

Work with users and property controllers and technicians daily. Other duties as assigned.

Cross training with Quality Assurance team, (Provisioning) verifying and getting quotes for all purchases for the customer. Communicating with vendors in getting quotes for the buyers. Processing new WebEx accounts and conference cards.

February 2007 to May 2010: CompuCom Systems, Inc. (Remote)

Program Management Admin

Assist Program Management Manager in the coordination and facilitation of assigned projects including project planning, tracking and execution of assigned tasks.

Generate spreadsheets daily and weekly for Wachovia as well as CompuCom.

Verify and make corrections of all asset information in Otis and Wachovia files.

Verify all tracking of shipment and return of Equipment old or new.

Research on spreadsheets from Wachovia with vendor issues.

Gather and verify asset information. Ensure quality metrics are complete and accurate.

May 2006 to May 2007: CompuCom Systems Inc. (Remote)

Project Coordinator

Assist in project planning to include timeline and cost. Participate in periodic project reviews.

Participating in and leading weekly meetings and collecting, distributing minutes of the meetings.

Provide input to and prepare status reports. Facilitate communications.

Coordination of 3rd party interaction. Create and assign call for techs using TRACCS and OTIS.

Interfacing from TRACCS onto OTIS for Wachovia and CompuCom.

Monitor queues and provide follow up with technicians.

Provide response to customer queries and escalations. Provide input to TSMS.

August 2005 to May 2006: CompuCom Systems, Inc. (Remote)

Logistics Administrator

This position was created for Wachovia account, one of many accounts supported by CompuCom.

Controlling Inventory and ordering parts for 150 technicians plus in the entire U.S.

Supporting help to other Coworkers in using company’s web base software in Clarify.

Running daily reports for management and Wachovia clients as well as technicians.

Prepare and send orders online, Receive and check purchases. Billing the vendor.

Trouble shooting Analyst and working closely with Dell. Other duties as assigned.

April 1996 to August 2005: CompuCom Systems, Inc. formerly (GE ITS) General Electric

Administrator

From Dispatcher to Administrator servicing the client KPMG. Multi-tasking between IT technicians and office duties. Vendors, ordering parts, phone duties, all office support. Inspecting Equipment and Quality Assurance plus Inventory for technicians.

Update maintenance contracts and warranties via database. Create work orders for parts and billing. Maintain and update report lists for distribution, shipping, and receiving. Some presentations, meetings, and office applications.

Manage equipment repairs and follow-up. Responsible for laptop’s (IBM, COMPAQ, and DELL). Troubleshooting, repairs, testing and shipment. Maintain all Inventories for KPMG as well as GE.

Work closely with vendors such as IBM, HP, Dell, and Microsoft to name a few. Implementing projects between the client and our company. Managed 11 technicians.

January 1996 to 2013 (Seasonal): H&R Block

Tax Associate

From Receptionist to Tax preparer. Data entry and retrieval on PC.

Handling of phones, taking care of clients, handling of all monies, bank deposits and clerical duties.

Tax preparer.

Volunteer Work June 2015 to 2020: Dulles International Airport Travelers Aid: Information desk, Customs terminal - Directing citizens, non-citizens, travelers in general. Assisting travelers to their destination and other issues. From Lost luggage, wheelchairs, sick traveler, passport issues Etc.

Education

Prospect Heights H.S. – Diploma (Major- Clerical)

Borough of Manhattan Community College, Credits – 3yrs (Major – Data Processing)

Fully Vaccinated.

Glenda Gonzalez

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